CHRISTOPHER TISDALE
Hartford,AR
Summary
Results-driven leader with a strong history at Dell Computers, specializing in strategic planning and KPI analysis. Consistently achieved up to 214.99% in performance metrics across roles from Sales Representative to Team Lead, enhancing team collaboration and engagement. Proficient in operational performance tracking and task delegation, contributing to substantial business growth and team development.
Overview
17
17
years of professional experience
Work History
TEAM LEAD
VXI Global Solutions
04.2019 - 03.2022
- Company Overview: DIRECTV/AT&T
- Providing coaching and development for agents towards target KPI’s
- Responsible for daily, weekly and monthly goal setting and reporting
- Responsible for maintaining alignment with business goals
- Ensuring all agents are not only aware of their individual metrics and goals as well as also ensuring they have the tools and skills needed to achieve these goals
- Maintaining a high level of team moral and ensuring agents are satisfied and comfortable performing their job duties and working together
- Accepted a leadership role within the company to head start the VIRTUAL work from home organization within the company
- Essentially the same duties with agents as brick and mortar however with the addition of onboarding newly hired team leads and assisting them with coaching and development with everything from job duties to software and program knowledge and navigation and ensuring they have all the knowledge and skills needed for our leadership team to be successful as well as the success of the Virtual program
- DIRECTV/AT&T
Sales Manager
Metro by T-Mobile
11.2018 - 03.2019
- In charge of interviewing and hiring new hire sales reps
- Responsible for training new hires and coaching/developing sales skills
- Opening and Closing store during work weeks
- Maintaining a clean and professional store, keeping store presentable at all times
- Creating work schedules and making sure store has proper staffing as to business needs
- Ensuring sales agents maintain alignment with business needs and maintain focus on individual, store and business goals through coaching and development
- Ensuring weekly reports are maintained and sent in on time to Operations Manager
SALES REPRESENTATIVE
Dell Computers
06.2005 - 08.2009
- Company Overview: Round Rock TX
- 2005-2006 Dell Consumer Sales (New Queue)
- Started with Dell in new queue system sales
- First 7 months on the phone I averaged 120% to goal
- Maintained alignment with business product updates and promotions
- Consistently met and or exceeded business goals and requirements
- 2006-2007 Dell Consumer Sales (Premium Queue)
- Met business goals and exceeded them again with consistency
- Team mentor in metrics I excelled in (Close Rate - Financing)
- Averaged 188.04% attainment (6 months)
- Continued developing selling skills while providing good customer service
- 2007-2008 Dell Consumer Sales (Core Chat/Phone Sales)
- Successfully integrated and adapted selling skills into Dell's online chat sales program
- Maintained a 156.99% attainment while providing the highest customer satisfaction
- Participated in the TQ (Training Queue) program where I provided coaching, advice & training in a structured environment for teams ramping up in new hires
- 2008-2009 Dell Consumer Sales (XPS Chat/Phone Sales)
- Last 6 months I maintained 214.99% attainment
- Was team mentor in product sales, promotions and contest
- Finished top of stacks in Q1
- Was recognized throughout XPS and Core chat for my exemplary customer satisfaction scores
- Round Rock TX
Education
Associate of Science - Biomedical Equipment Technology
Texas State Technical College
Waco, TXSkills
- Data-Driven Trend Assessment
- Strategic Assignment Distribution
- Operational Performance Tracking
- Strategic planning
- Effective Task Delegation
- KPI Analysis
- Collaborative Engagement Skills
References
- Jonathon Whitely, Lastech Automation, (469) 863-1256
- Takia Norman-Manor, VXI Global Solutions, (216) 203-5699
- Vanessa Menario, VXI Global Solutions, (806) 632-6710
Timeline
TEAM LEAD
VXI Global Solutions
04.2019 - 03.2022
Sales Manager
Metro by T-Mobile
11.2018 - 03.2019
SALES REPRESENTATIVE
Dell Computers
06.2005 - 08.2009
Associate of Science - Biomedical Equipment Technology
Texas State Technical College
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