Stephany M. Ramiro
Houston,TX
Summary
Dynamic and results-oriented professional with extensive experience in public health and community service, notably with the City of Houston. Excelled in roles requiring excellent communication skills and data analysis, significantly improving community health outcomes. Demonstrates a detail-oriented approach and self-driven motivation to achieve and exceed objectives.
Overview
11
11
years of professional experience
Work History
Public Health Investigator
City of Houston
Houston, USA
03.2023 - Current
- Conducted field investigations to locate women of childbearing age for syphilis treatment restart or blood redraws, ensuring appropriate medical follow-up.
- Ensured client confidentiality in compliance with HIPPA regulations and HHD policies while providing transportation for clinic follow-up appointments.
- Performed venipuncture for STD testing, administered tests, communicated results, and collected data on pregnancy status, treatment, and appointment schedules.
- Provided transportation to clients for clinic follow-up appointments, ensuring timely access to care.
Texas Works Advisor I
Health & Human Services Comm
06.2022 - 03.2023
- Interviewed applicants and recipients via telephone to gather financial and personal information for public assistance eligibility determination.
- Evaluated data from multiple sources to input accurate information into a computer-based eligibility system.
- Computed and authorized benefits based on eligibility determinations, adhering to state and federal regulations and guidelines.
Contact Tracer
City of Houston
Houston, USA
09.2020 - 10.2021
- Initiated prompt communication with individuals exposed to COVID-19 through various platforms, ensuring timely and effective information dissemination.
- Employed effective communication, cultural competency, and empathetic interviewing skills to build rapport and maintain trust with diverse patients.
- Accurately documented all client interactions and coordinated referrals for testing, healthcare, and other support services per local protocols.
- Provided approved information and guidance on quarantine procedures.
- Coordinated referrals for testing, healthcare, and other support services according to local protocols.
Animal Control Officer
City of Baytown
Baytown, USA
10.2017 - 08.2020
- Investigated and resolved community reports of animal cruelty, ensuring compliance with laws and ordinances.
- Collaborated with the City of Baytown Police Department to address animal cruelty cases and enhance public safety.
- Developed volunteer policy/procedures handbook and training materials, leading to improved volunteer engagement and record maintenance.
- Collected data from field operatives and sustained positive communication with staff, volunteers, donors, public officials, organizations, news media, and the public to promote goals, programs, and activities through newsletters, websites, and social media.
- Examined animal licenses and inspected establishments housing animals to ensure compliance with laws.
Animal Control Officer
City of Corpus
Corpus Christi, USA
05.2014 - 10.2016
- Investigated and resolved community reports of animal cruelty, ensuring compliance with laws and ordinances.
- Advocated for animal welfare and educated the community to reduce cruelty cases and promote safe pet ownership.
- Documented all activities in computerized records management system.
- Participated in community outreach events focused on pet adoption, low-cost spaying and neutering services, rabies vaccination clinics .
Customer Service Representative
Spherion Staffing
10.2013 - 01.2014
- Managed high-volume calls, identifying and assessing customer needs to ensure satisfaction.
- Followed procedures, guidelines, and policies to meet job expectations and maintain standards.
- Compiled and generated reports related to customer service surveys to monitor and improve service quality.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
Associate of Science -
Lee College
Baytown, TXAssociate of Science -
Delmar College
Corpus Christi, TXSkills
- Strong Communication skills
- Social Media Strategy
- Typing Speed: 60 WPM
- Effective Organizational Skills
- Data Reporting
- Data-Driven Trend Assessment
- Ethical and honest
- Analytical Problem Solving
- Self-Driven Motivation
- Detail-Oriented Approach
- Data Analysis
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Public Health Investigator
City of Houston
03.2023 - Current
Texas Works Advisor I
Health & Human Services Comm
06.2022 - 03.2023
Contact Tracer
City of Houston
09.2020 - 10.2021
Animal Control Officer
City of Baytown
10.2017 - 08.2020
Animal Control Officer
City of Corpus
05.2014 - 10.2016
Customer Service Representative
Spherion Staffing
10.2013 - 01.2014
Associate of Science -
Lee College
Associate of Science -
Delmar College
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