Alex Estrada
Houston,TX
Summary
Adept IT Support Specialist with a proven track record at Electronic Power Design Inc, excelling in software installation and fostering collaborative environments. Expert in resolving complex technical issues, enhancing IT support delivery, and maintaining high user satisfaction. Skilled in virtualization technologies and building strong working relationships, I significantly contribute to efficient IT operations. Detail-oriented, organized, and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
Overview
7
7
years of professional experience
Work History
IT Support Specialist
Electronic Power Design Inc
03.2021 - 09.2024
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Maintained office PCs, networks and mobile devices.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
IT Support Specialist
Davis Powers Inc.
03.2018 - 03.2021
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for [Number] employees.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
Education
High School Diploma -
Lincoln Park High School
Chicago, IL06.2010
Skills
- Software Installation
- Printer troubleshooting
- Virtualization Technologies
- ITIL Processes
- User Training
- Mobile Device Support
- System Configuration
- Help Desk Experience
- Helpdesk call support
- Cloud computing knowledge
- Hardware maintenance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
IT Support Specialist
Electronic Power Design Inc
03.2021 - 09.2024
IT Support Specialist
Davis Powers Inc.
03.2018 - 03.2021
High School Diploma -
Lincoln Park High School
Similar Profiles
Daniel FrericksDaniel Frericks
Recruiting Coordinator at Electronic Power DesignRecruiting Coordinator at Electronic Power Design
Andre HawkinsAndre Hawkins
Mechanical Assembler at Electronic Power DesignMechanical Assembler at Electronic Power Design
ALEJANDRO ISAZA GUTIERREZALEJANDRO ISAZA GUTIERREZ
Mechanical Assembler at Electronic Power DesignMechanical Assembler at Electronic Power Design