Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Arizona MENTOR
Bullhead City, Arizona
2023.11 - 2024.01
Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
Facilitated social interactions between participants and their peers in the community.
Accompanied individuals on outings to promote independence and integration into the community.
Assisted in planning and implementing recreational activities for participants.
Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
Provided guidance and support to ensure safety of individuals served.
Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
Collaborated with other staff members to develop individualized service plans for each participant.
Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
Maintained clean and well-organized environment for client happiness and safety.
Supervised medication administration, personal hygiene and other activities of daily living.
Followed care plan and directions to administer medications.
Customer Service Representative
Domino's Pizza
Fort Mohave, AZ
2023.01 - 2023.11
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Maintained detailed records of customer interactions, transactions and comments for future reference.
Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Identified areas of improvement in customer service processes and suggested changes accordingly.
Developed strong relationships with customers by providing personalized assistance and support.
Inventory Specialist
WIS International Inventory Service
Colorado Springs, CO
2022.02 - 2022.08
Maintained accurate and up-to-date inventory records.
Monitored stock levels to ensure availability of products.
Developed and implemented effective inventory control systems.
Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
Created reports on inventory activity, shortages, overages..
Managed purchase orders with vendors to maintain optimal stock levels.
Utilized barcode scanners to quickly update inventories in the system.
Inbound Specialist
Target Logistics
Pueblo, CO
2021.09 - 2022.02
Received inbound calls from customers, answered inquiries and provided relevant information.
Provided customer service to existing clients and assisted with account maintenance.
Resolved customer complaints in a timely manner by providing appropriate solutions.
Entered customer data into the company database accurately and efficiently.
Processed orders, returns and exchanges according to established procedures.
Maintained positive relationships with customers through effective communication.
Assisted with troubleshooting technical issues related to products or services.
Responded promptly to emails, inquiries and other requests from customers.
Security Dispatcher
Securitas Security Services USA
Seattle, WA
2020.07 - 2021.09
Assigned security personnel to various posts, ensuring adequate coverage of the premises.
Monitored CCTV surveillance systems and responded to alarms.
Investigated suspicious activities and reported incidents to appropriate authorities.
Assisted with access control by verifying visitors' identification and granting access as necessary.
Communicated regularly with security personnel to ensure safety protocols were followed.
Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
Conducted regular inspections of assigned areas for potential hazards or unauthorized persons.
Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
Security Dispatcher
Allied Universal Security Services
Vance, AL
2018.11 - 2020.07
Assigned security personnel to various posts, ensuring adequate coverage of the premises.
Monitored CCTV surveillance systems and responded to alarms.
Investigated suspicious activities and reported incidents to appropriate authorities.
Assisted with access control by verifying visitors' identification and granting access as necessary.
Communicated regularly with security personnel to ensure safety protocols were followed.
Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
Conducted regular inspections of assigned areas for potential hazards or unauthorized persons.
Education
High School Diploma -
Skyview High School
Billings, MT
2014-07
Skills
Patient Management
Care Delivery
Progress Documentation
ADL Support
Security Patrol
Stress Tolerance
Geographical Knowledge
Incident Reporting
Daily Reports
Access Control
Alarm Monitoring
Security Protocols
Inbound and Outbound Calling
Inventory Tracking
Equipment Operation
Social Perceptiveness
Clerical Support
Organizational Skills
Quality Assurance
Customer Service
Timeline
Direct Support Professional
Arizona MENTOR
2023.11 - 2024.01
Customer Service Representative
Domino's Pizza
2023.01 - 2023.11
Inventory Specialist
WIS International Inventory Service
2022.02 - 2022.08
Inbound Specialist
Target Logistics
2021.09 - 2022.02
Security Dispatcher
Securitas Security Services USA
2020.07 - 2021.09
Security Dispatcher
Allied Universal Security Services
2018.11 - 2020.07
High School Diploma -
Skyview High School
Similar Profiles
Savanah SalinasSavanah Salinas
Direct Support Professional Supervisor at Arizona MENTORDirect Support Professional Supervisor at Arizona MENTOR