Alex Evans
Junction City,KS
Summary
Driven team player with a demonstrated record of success in work with people during life-threatening, dangerous and other tough situations. Proficient in emergency dispatching procedures and requirements.
Overview
5
5
years of professional experience
Work History
Direct Support Professional
Arizona MENTOR
Bullhead City, Arizona
11.2023 - 01.2024
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Facilitated social interactions between participants and their peers in the community.
- Accompanied individuals on outings to promote independence and integration into the community.
- Assisted in planning and implementing recreational activities for participants.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Provided guidance and support to ensure safety of individuals served.
- Instructed individuals in self-advocacy skills to increase autonomy and decision making abilities.
- Collaborated with other staff members to develop individualized service plans for each participant.
- Encouraged positive behavior through modeling appropriate responses and reinforcing desired behaviors.
- Maintained clean and well-organized environment for client happiness and safety.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Followed care plan and directions to administer medications.
Customer Service Representative
Domino's Pizza
Fort Mohave, AZ
01.2023 - 11.2023
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Developed strong relationships with customers by providing personalized assistance and support.
Inventory Specialist
WIS International Inventory Service
Colorado Springs, CO
02.2022 - 08.2022
- Maintained accurate and up-to-date inventory records.
- Monitored stock levels to ensure availability of products.
- Developed and implemented effective inventory control systems.
- Analyzed sales trends to anticipate future needs and adjust inventory accordingly.
- Created reports on inventory activity, shortages, overages..
- Managed purchase orders with vendors to maintain optimal stock levels.
- Utilized barcode scanners to quickly update inventories in the system.
Inbound Specialist
Target Logistics
Pueblo, CO
09.2021 - 02.2022
- Received inbound calls from customers, answered inquiries and provided relevant information.
- Provided customer service to existing clients and assisted with account maintenance.
- Resolved customer complaints in a timely manner by providing appropriate solutions.
- Entered customer data into the company database accurately and efficiently.
- Processed orders, returns and exchanges according to established procedures.
- Maintained positive relationships with customers through effective communication.
- Assisted with troubleshooting technical issues related to products or services.
- Responded promptly to emails, inquiries and other requests from customers.
Security Dispatcher
Securitas Security Services USA
Seattle, WA
07.2020 - 09.2021
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Monitored CCTV surveillance systems and responded to alarms.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Conducted regular inspections of assigned areas for potential hazards or unauthorized persons.
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
Security Dispatcher
Allied Universal Security Services
Vance, AL
11.2018 - 07.2020
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Monitored CCTV surveillance systems and responded to alarms.
- Investigated suspicious activities and reported incidents to appropriate authorities.
- Assisted with access control by verifying visitors' identification and granting access as necessary.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Responded promptly to emergency situations, such as medical emergencies or fires, dispatching appropriate personnel in a timely manner.
- Coordinated with law enforcement agencies in response to reported crimes and other security-related incidents.
- Conducted regular inspections of assigned areas for potential hazards or unauthorized persons.
Education
High School Diploma -
Skyview High School
Billings, MT07-2014
Skills
- Patient Management
- Care Delivery
- Progress Documentation
- ADL Support
- Security Patrol
- Stress Tolerance
- Geographical Knowledge
- Incident Reporting
- Daily Reports
- Access Control
- Alarm Monitoring
- Security Protocols
- Inbound and Outbound Calling
- Inventory Tracking
- Equipment Operation
- Social Perceptiveness
- Clerical Support
- Organizational Skills
- Quality Assurance
- Customer Service
Timeline
Direct Support Professional
Arizona MENTOR
11.2023 - 01.2024
Customer Service Representative
Domino's Pizza
01.2023 - 11.2023
Inventory Specialist
WIS International Inventory Service
02.2022 - 08.2022
Inbound Specialist
Target Logistics
09.2021 - 02.2022
Security Dispatcher
Securitas Security Services USA
07.2020 - 09.2021
Security Dispatcher
Allied Universal Security Services
11.2018 - 07.2020
High School Diploma -
Skyview High School