IKRAM MOHAMED
Minneapolis,MN
Summary
Healthcare and insurance professional with 7+ years of experience in claims processing, member services, patient support, and regulatory compliance. Skilled in HIPAA-compliant documentation, benefits education, medical billing support, and case resolution. Proven ability to manage high-volume workloads with accuracy, confidentiality, and empathy. Bilingual in English and Somali.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Direct Support Professional
PKT
Minneapolis, MN
08.2024 - Current
- Provide direct care support to individuals with developmental disabilities
- Administer medications according to care plans and state guidelines
- Maintain accurate, HIPAA-compliant electronic documentation
- Monitor patient health status and report changes to clinical staff
- Coordinate with families and healthcare providers to support care plans
- Keywords: patient care, HIPAA, documentation, healthcare support, medication administration
Senior Escalations Representative
Wells Fargo
Shoreview, MN
04.2024 - 08.2024
- Resolved complex customer issues involving billing, fraud, and disputes
- Reviewed account documentation to ensure regulatory compliance
- Documented cases accurately for audit and review
- Collaborated with internal teams to resolve escalated cases
- Keywords: case management, documentation, compliance, issue resolution
Member Services Advocate
Gravie
Minneapolis, MN
06.2023 - 03.2024
- Provided benefits education and insurance support to members
- Assisted with claims questions, eligibility, and coverage explanations
- Reviewed medical bills and insurance documentation for accuracy
- Maintained detailed case notes in CRM systems
- Protected PHI in compliance with HIPAA regulations
- Keywords: member services, claims support, benefits, insurance, CRM, HIPAA
Customer Benefit Payments Representative
Securian Financial Group
Saint Paul, MN
10.2022 - 02.2023
- Processed life insurance claims in compliance with state regulations
- Reviewed medical records and beneficiary documentation
- Communicated claim decisions with empathy and clarity
- Ensured accurate data entry and timely claim resolution
- Met productivity and quality benchmarks in a high-volume environment
- Keywords: claims processing, insurance, documentation, compliance, data entry
Mortgage Loan Officer
Wells Fargo
01.2020 - 08.2022
- Assisted clients with financial documentation and application processing
- Reviewed income and credit documentation for accuracy
- Maintained compliance with federal lending regulations
- Managed multiple files simultaneously while meeting deadlines
- Keywords: documentation, compliance, data review, customer support
Customer Service Representative - Complaints
Wells Fargo
07.2019 - 01.2020
- Handled customer complaints and service requests
- Documented cases accurately in internal systems
- Resolved issues according to company policies
Center Technician / Phlebotomist / Front Desk
Grifols
Saint Paul, MN
06.2017 - 10.2019
- Collected biological samples in FDA-regulated environment
- Performed donor screening and monitored health indicators
- Managed front-desk operations including scheduling and verification
- Maintained accurate medical documentation
- Keywords: healthcare operations, patient intake, medical records, compliance
Skills
- Claims Processing
- Member Services Support
- Healthcare Administration
- HIPAA Compliance
- Medical Billing & Benefits
- Patient Advocacy
- Insurance Verification
- Case Documentation
- CRM Systems
- Regulatory Compliance
- Data Entry & Accuracy
- Customer Issue Resolution
- Bilingual Communication (English/Somali)
- Microsoft Office
- Google Workspace
- Client documentation
- Behavior redirection
- Mobility assistance
- Cultural awareness
- Medical records management
- Client transportation
- De-escalation techniques
- Healthcare
- Community activities
- Client safety and first aid
- Quality program protocols
- Recreational activities
- Medical office administration
- Case documentation
- Self-advocacy training
- Health services
- Client advocacy
- Hygiene assistance
- Care plan management
- Positive reinforcement
- Relationship building
- Adaptive equipment use
- Verbal and written communication
- Disability awareness
- Active listening
- Daily living support
- Conflict resolution
- Wellness and nutrition knowledge
- Infection control procedures
- Patient assessments
- Transportation assistance
- Personal care assistance
- Behavioral management
- Adaptability and flexibility
- Problem-solving
- Care delivery
- Nutrition
- Patient management
- Care plan assessment
- Report writing
- Direct patient care
- Behavioral support
- First aid and CPR
- Goal setting
- ADL support
- Safety monitoring
- Health and safety requirements
- Life skills training
- Social skills development
- Multitasking and organization
- Medication administration
- HIPAA compliance
- Patient documentation
- Care coordination
- Health monitoring
- Case management
- Customer relationship management
- Regulatory compliance
- Claims processing
- Data entry accuracy
- Problem solving
- Effective communication
- Team collaboration
- Attention to detail
- Emotional intelligence
- EMR / EHR
- Patient education
- Time management
- Individualized support planning
- Transportation
- Record keeping
- Client support
- State regulations
- Patient care
- Community integration support
- Community integration
- Therapeutic instruction
- Support plan management
- Progress documentation
- Chronic disease management
Certification
- HIPAA Compliance Training
- CPR & First Aid Certification
Languages
- Somali
- English, Native
- Somali, Native
Ats Keywords
- Claims processing
- Member services
- HIPAA
- Medical billing
- Compliance
- Documentation
- Healthcare administration
- Insurance
- CRM
- Patient support
Timeline
Direct Support Professional
PKT
08.2024 - Current
Senior Escalations Representative
Wells Fargo
04.2024 - 08.2024
Member Services Advocate
Gravie
06.2023 - 03.2024
Customer Benefit Payments Representative
Securian Financial Group
10.2022 - 02.2023
Mortgage Loan Officer
Wells Fargo
01.2020 - 08.2022
Customer Service Representative - Complaints
Wells Fargo
07.2019 - 01.2020
Center Technician / Phlebotomist / Front Desk
Grifols
06.2017 - 10.2019