Jasmine Drew
Citi
Kingsport,TN
3
years of professional experience
Results-driven professional with expertise in debt collections and accounts receivable. Skilled in repayment negotiations and structuring repayment plans, successfully managing bad debt by reducing aged accounts. Proven ability to implement positive change while overseeing multiple tasks. Seeking Claims Analyst position to leverage strong organizational skills and commitment to customer service.
Work History
Direct Support Professional
Collections Agent
7 Months- Communicated with clients to resolve payment issues and negotiate repayment plans.
- Managed collections on overdue accounts to ensure timely payments.
- Documented account status updates in internal systems for accurate record-keeping.
Assistant Manager
2 Years 1 Month- Managed cash handling procedures and maintained accurate financial records.
- Supervised daily operations including scheduling shifts, assigning duties.
- Assisted in daily operations and customer service at Cash Express locations.
- Resolved customer inquiries and complaints to improve satisfaction rates.
- Coordinated inventory management and ensured stock levels were maintained.
- Supported team training on company policies and operational procedures.
- Maintained up-to-date knowledge of company products and services.
Patient Service Representative (Prn)
5 Months- Assisted patients in navigating healthcare services and appointment scheduling.
- Managed patient inquiries through phone, email, and in-person interactions.
- Verified insurance information, collected payments, and scheduled appointments.
- Maintained accurate patient records in electronic health systems.
- Educated patients on insurance coverage and payment options available.
- Answered incoming calls in a professional manner.
- Inputted patient demographic data into electronic health record system.
- Scanned completed forms, identification and insurance cards, maintaining patient documents folder.
- Supported administrative tasks including data entry and filing of documents.
Claims Analyst
1 Year 1 Month- Reviewed coverage determinations, investigated and evaluated claims and negotiated settlements.
- Analyzed claims data to identify trends and discrepancies.
- Reviewed documentation for accuracy and compliance with policies.
- Collaborated with team members to resolve complex claims issues.
- Utilized claims management software to track and manage cases.
- Verified documents to ensure accuracy of information provided by customers.
- Assisted in developing training materials for new analysts.
Direct Support Professional
- Assisted individuals with daily living activities and personal care needs.
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Monitored client progress and reported changes to the care team.
- Provided companionship and emotional support to enhance client well-being.
- Coordinated recreational activities to promote social engagement among clients.
Education
Skills
Collections processing
Collections oversight
Claims processing
Financial documentation
Data analysis
Financial analysis
Account recovery
Customer service
Healthcare assistance
Problem resolution
Attention to detail
Time management
Client engagement
Timeline
Collections Agent
Citi
03.2026 - CurrentRead More
Patient Service Representative (Prn)
Ensemble health care
08.2024 - 01.2025Read More
Direct Support Professional
Rha
05.2024 - 05.2024Read More
Assistant Manager
Cash Express, LLC
02.2024 - 03.2026Read More
Claims Analyst
Advanced technology center
07.2023 - 08.2024Read More
Dobyns Bennett
Read More
Direct Support Professional
Rha
Read More