Sasha Sosa
South Ogden,UT
Summary
Dynamic professional with extensive experience in collections and support roles, notably at Rise Services. Proven ability in debt negotiation and skip tracing, achieving significant reductions in outstanding receivables. Strong time management and decision-making skills enhance team collaboration and client relationships, ensuring effective resolutions and improved outcomes.
Overview
6
6
years of professional experience
Work History
Direct Support Professional
Rise Services
Ogden
03.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Enhanced quality of life for individuals with disabilities by providing compassionate and consistent direct support.
- Assisted disabled clients to support independence and well-being.
Dispatcher
Adventgaurd
Ogden, UT
10.2022 - 03.2024
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Managed conflict resolutions with customers, drivers and other personnel to encourage professional relationships and promote respect.
- Promoted teamwork among colleagues by proactively assisting others when needed.
Collecter
Snap Finance
Ogden Utah
09.2020 - 10.2022
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
Collections Agent
Exeter Finance
Ogden, UT
10.2019 - 04.2020
- Reduced outstanding receivables by consistently following up on overdue payments and negotiating payment arrangements.
- Streamlined the collections process for enhanced efficiency and accuracy in tracking delinquent accounts.
- Utilized advanced skip-tracing techniques to locate hard-to-find debtors, increasing the likelihood of successful collections efforts.
Education
High School Diploma - General
Washington High School
Ogden, UT05.2008
Skills
- Time management
- Decision-making support
- Payment arrangement
- Skip tracing
- Collections processing
- Debt negotiation
Timeline
Direct Support Professional
Rise Services
03.2024 - Current
Dispatcher
Adventgaurd
10.2022 - 03.2024
Collecter
Snap Finance
09.2020 - 10.2022
Collections Agent
Exeter Finance
10.2019 - 04.2020
High School Diploma - General
Washington High School