Carol Campau
Pocatello,ID
Summary
Dynamic Manager with extensive experience in loan application management, staff training and proven customer service. Recognized for problem-solving skills and dedication to high customer service standards, driving significant improvements in client satisfaction and operational efficiency.
Overview
8
8
years of professional experience
Work History
Direct Support Professional
Consumer Direct Care Network
Pocatello, ID
11.2021 - Current
- Supported up to 4 individuals with disabilities in daily living activities to promote independence and quality of life.
- Monitored client progress, documenting changes and adjusting support strategies as necessary for optimal outcomes.
- Implemented personalized care plans based on individual needs and preferences to enhance service delivery.
- Coordinated recreational activities tailored to client interests, promoting socialization and mental well-being.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Transported clients to medical and dental appointments to provide support.
Loan Manager/Tax Professional
Liberty Tax & Loans
Pocatello, ID
06.2020 - 03.2026
- Managed u loan application processes, ensuring compliance with regulatory standards and company policies.
- Evaluated creditworthiness of applicants, utilizing financial analysis tools to assess risk.
- Developed and maintained relationships with clients to facilitate loan approvals and address inquiries.
- Trained junior staff on loan processing procedures and customer service best practices.
- Maintained complete records of client tax returns and supporting documentation in secured areas.
- Completed and filed returns with tax departments at local, state, and federal levels.
- Provided information about available products and services to clients, resulting in increased business opportunities.
- Maintained up-to-date knowledge of evolving tax legislation, proactively informing clients about relevant changes impacting their financial situation.
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Managed a diverse portfolio of up to 175 loans, ensuring all accounts remained current and well-maintained through diligent oversight.
Assistant Store Manager
Common Cents Food Stores
Pocatello, ID
09.2018 - 06.2020
- Assisted in daily operations to ensure store efficiency and customer satisfaction for hundreds of customers daily.
- Trained and mentored new staff on operational procedures and customer service best practices.
- Implemented inventory management strategies to optimize stock levels and reduce shrinkage.
- Analyzed sales trends to develop promotional strategies that enhanced store performance.
- Enhanced visual merchandising standards to create an inviting shopping environment for customers.
- Managed 2 cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
Education
High School Diploma -
American Falls HIgh School
American Falls, ID05.1991
Skills
- Loan servicing
- Documentation review
- Loan underwriting
- Sales and marketing
- Loan origination
- Collections management
- Payment processing
- Tax credits and incentives
- State and local taxation
- Internal revenue service correspondence
- Problem-solving
- Customer focused
- Training and mentoring
- Cash handling
- Adherence to high customer service standards
Timeline
Direct Support Professional
Consumer Direct Care Network
11.2021 - Current
Loan Manager/Tax Professional
Liberty Tax & Loans
06.2020 - 03.2026
Assistant Store Manager
Common Cents Food Stores
09.2018 - 06.2020
High School Diploma -
American Falls HIgh School