Joseph Ayeh
Woodbridge ,VA
Summary
Versatile and results-driven professional with a background in healthcare and finance. Excelled in enhancing customer satisfaction and streamlining loan processing, demonstrating strong leadership and attention to detail. Skilled in financial advising and crisis intervention, achieving significant improvements in client wellness and loan repayment success rates.
Overview
13
13
years of professional experience
Work History
Direct Support Professional
Absolute Home Healthcare Inc
03.2024 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Facilitated social outings and community integration activities, promoting inclusion and positive experiences for clients.
Certified Nursing Assistant
Ever Ready Homecare
12.2023 - Current
- Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
- Assisted patients with daily living activities for enhanced comfort and wellbeing.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
Loan Manager
Kad Micro Finance
03.2015 - 09.2017
- Consistently met sales targets through proactive client outreach and relationship building efforts.
- Enhanced customer satisfaction with timely and accurate loan assessments, providing clear communication throughout the process.
- Reduced loan processing time by implementing efficient workflow management systems.
- Negotiated favorable terms with borrowers during loan restructuring processes, improving repayment success rates.
- Ensured compliance with federal regulations by maintaining up-to-date knowledge of lending guidelines and consistently updating company policies.
Loan Officer
Uni Bank
01.2012 - 03.2014
- Assisted clients in selecting appropriate loan products for their needs, resulting in higher customer satisfaction.
- Maintained strict confidentiality of bank records and client information.
- Submitted loan applications to underwriter for verification and recommendations.
- Delivered exceptional customer service by promptly addressing client concerns and resolving issues as they arose during the lending process.
Education
Bachelor of Science - Accounting
Central University College
Accra, Ghana05-2011
Skills
- Time management
- Banking industry experience
- Banking procedures
- Financial advising
- Loan servicing
- Cash handling
- Documentation review
- Loan underwriting
- Sales and marketing
- Underwriting
- Attention to detail
- Leadership skills
Timeline
Direct Support Professional
Absolute Home Healthcare Inc
03.2024 - Current
Certified Nursing Assistant
Ever Ready Homecare
12.2023 - Current
Loan Manager
Kad Micro Finance
03.2015 - 09.2017
Loan Officer
Uni Bank
01.2012 - 03.2014
Bachelor of Science - Accounting
Central University College
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