Summary
Overview
Work History
Education
Skills
Timeline
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Nina Garrett

Colorado Springs,CO

Summary

Dynamic Consumer Direct Lending Specialist with proven expertise at FirstBank in loan origination, credit analysis, leadership and overall banking experience. Adept at fostering customer relationships and resolving issues, while ensuring compliance and accuracy in documentation. Recognized for enhancing customer satisfaction through effective communication and problem-solving skills, driving continuous improvement in loan processing efficiency. Detail-oriented with exceptional communication skills. Hardworking, multi-tasking, organized, with versatile skills.

Overview

17
17
years of professional experience

Work History

Consumer Direct Lending Specialist

FirstBank
02.2014 - Current
  • Assessed loan portfolios for compliance with underwriting policies.
  • Compiled closing packages for drafting and presentation accuracy.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Analyzed potential risks and evaluated loan products to identify suitable options for customers.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Monitored pipelines to track and log status of loans.
  • Assisted customers with completing loan applications and other paperwork.
  • Processed loan applications and monitored progress from start to finish.
  • Gained extensive knowledge in data entry, analysis and reporting.

Office Assistant/Catering Coordinator/Lead Barista

Mazarro's Italian Market
01.2008 - 12.2013
  • Prepared and edited documents to produce precise, accurate and professional communication.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
  • Input data into spreadsheets and databases.
  • Created and maintained detailed records of all office activities.
  • Coordinated with catering staff to deliver food services for special events and functions.
  • Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Used POS system to accurately enter orders and process payments.

Education

Associate of Science -

Saint Petersburg College
Saint Petersburg, FL
05-2010

Skills

  • Verbal and written communication Skills
  • Loan servicing
  • Documentation review
  • Loan origination
  • Credit analysis
  • Multitasking
  • Serve customer needs
  • Problem-solving
  • Leadership skills
  • Cash handling
  • Continuous improvement
  • Teamwork and collaboration

Timeline

Consumer Direct Lending Specialist

FirstBank
02.2014 - Current

Office Assistant/Catering Coordinator/Lead Barista

Mazarro's Italian Market
01.2008 - 12.2013

Associate of Science -

Saint Petersburg College

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Nina Garrett