Cherice Harper
Atlanta,GA
Summary
Seasoned banking professional with 21 years of experience in customer support, collections, and compliance. Excelled in roles at PNC Bank and Bank of America, demonstrating strong proficiency in loan servicing, payment processing, and hardship program management. Seeking a Banking role to leverage expertise in financial solutions, compliance adherence, and customer relationship management. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Lending Services/Consumer Support Specialist
PNC BANK
05.2020 - Current
- Address customer inquiries on financial products, ensuring resolution of payment, statement, and escrow-related issues.
Panel Coordinator
MOUNTAINSEED
Atlanta, GA
02.2018 - 05.2020
- Verified internal documents to maintain compliance with real estate laws, ensuring organizational adherence to regulatory standards.
Senior Collector
BANK OF AMERICA
Kennesaw, GA
12.2014 - 01.2018
- Evaluated clients' financial circumstances and coordinated hardship programs to address account delinquencies, ensuring adherence to compliance standards and departmental goals.
Call Center Lead Collector/Credit
HSBC BANK
Las Vegas, NV
09.2009 - 11.2014
- Oversaw resolution of advanced customer issues, upholding service excellence and prompt response protocols.
Team Leader/Supervisor
SALLIE MAE
Las Vegas, NV
11.2005 - 08.2009
- Directed a team in the efficient handling of credit applications and execution of skip tracing procedures in compliance with FDCPA guidelines.
Financial Service Rep/Lead Collector/Timeshare
TRENDWEST/FAIRFIELD RESORTS
Las Vegas, NV
10.2002 - 10.2005
- Directed outbound collection efforts, adhering to FDCPA guidelines, and employed skip tracing techniques to maintain accurate customer records.
Education
Batchelors - Business
Ashford University
Clinton, IA01.2020
Skills
- Microsoft Office
- Bank Cards
- Student Loans
- Skip Tracing
- Dialer Systems
- Supervision
- Call Center
- Collections
- Negotiations
- Verbal Communication
- Written Communication
- Scrum Master
- Sales
- Training
- Qa
- Loan Services
- Mortgage
- Consumer Banking
- Spirit
- MSP
- Acls
- Customer Service
- Risk Management
- Problem Solving
- Sales Proficiency
- Communication
Accomplishments
- Supervised team of 12 staff members.
Certification
Scrum Master, Scrum Institute, 2022
Customsection
Cherice Harper CEO, Cuisine By Cherice, 12/01/95, 2020, Catering Business
Timeline
Lending Services/Consumer Support Specialist
PNC BANK
05.2020 - Current
Panel Coordinator
MOUNTAINSEED
02.2018 - 05.2020
Senior Collector
BANK OF AMERICA
12.2014 - 01.2018
Call Center Lead Collector/Credit
HSBC BANK
09.2009 - 11.2014
Team Leader/Supervisor
SALLIE MAE
11.2005 - 08.2009
Financial Service Rep/Lead Collector/Timeshare
TRENDWEST/FAIRFIELD RESORTS
10.2002 - 10.2005
Batchelors - Business
Ashford University