Jason Berlin

• Researched and resolved discrepancies related to customer accounts in a timely manner.
• Reach out to delinquent or high risk customers to secure payment and determine reason for delinquency
• Negotiation of repayment on outstanding debt
• Provide credit assistance including submission of extension requests, and fee waivers

Complaint Resolution Compliance and Tracking

• Ensured compliance with applicable laws, regulations, policies, and procedures related to consumer protection.
• Compiled weekly summaries of unresolved complaints to keep track of progress.
• Created presentations summarizing complaint trends for executive leadership team review.
• Maintained accurate records of customer complaints, resolutions, and follow-up activities.
• Assisted in the development of new processes and procedures for handling customer complaints.

• Supporting branch operations to manage accounts placed for legal action
• Identifying company-wide legal accounts where the borrower has filed for bankruptcy
• Preparing and filing legal documents, including submitting attorney's invoices
• Reviewing accounts for new legal placement and updating attorneys status reports

• Responsible for overseeing legal accounts and client escalations
• Assisted clients in highly stressful situations after they had been served a court summons
• Negotiated delinquent accounts for settlements, liens, garnishments and bank levies - Consistently met department goal
• Managed up to 1,200 client accounts
• Educated clients on negotiation process in order to settle their delinquent legal accounts
• rained co-workers on the sensitivity of legal accounts and correct file handling

Bulk Negotiations Specialist

• Established creditor relationship with national law firm
• Assisted law offices in location of unmatched accounts and client escalations
• Managed a portfolio of over 800 accounts per month
• Averaged over 400 settlements per month in high pressure, call center environment
• Prioritized work by ROI through bulk-scrub spreadsheets, containing over 12,000 accounts

Debt Settlement Specialist

• Sent out POA's for client files to authorize creditors to engage with internal teams
• Contacted originating creditors, collection agencies, and out of state attorney's offices to negotiate reduced settlements on delinquent accounts
• Met time-sensitive deadlines while performing assigned tasks and exceeding quotas