Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Alex Fernandez

Kissimmee

Summary

Strategic business and operations executive with extensive experience managing legal, client services, and business functions across multiple industries. Expert in developing proactive strategies that prevent risk, improve operational efficiency, and strengthen client and stakeholder relationships. Known for building and leading high-performing teams, streamlining organizational processes, and driving measurable improvements in performance, profitability, and growth.

Overview

21
21
years of professional experience

Work History

Director of Operations & Legal Strategy

Signature Servicing, LLC
Jupiter
11.2017 - 12.2024
  • Led cross-functional operations and legal strategy for 500+ monthly cases, managing a team of 10+ professionals.

    Engineered risk-reduction strategies that decreased potential judgments by 60%, protecting client interests.
    Negotiated favorable settlements with external counsel, reducing litigation exposure, and improving client outcomes.

    Streamlined workflows to cut case resolution time by 15% while maintaining full regulatory compliance.

    Developed performance dashboards to enhance transparency, accountability, and data-driven decision-making.
    Mentored managers and staff, cultivating leadership talent, and increasing retention rates.

Commercial Division Manager

Federated Law Group
Jupiter
02.2012 - 09.2017
  • Directed operations for the Puerto Rico Division, collaborating with local attorneys to establish and implement a streamlines process for locating debtors and initiating lawsuits.

    Transitioned to lead and manage the Commercial division, overseeing preparation and filing of summons and complaint against the personal guarantors and businesses.

    Supervised team activities including skip tracing, research, judgment enforcement/post judgment remedies such as wage and or bank garnishments, and writs of possession. Coordinated the sale of repossessed vehicles at auction to maximize recovery outcomes for our clients.

    Ensured compliance with state and federal debt collection regulations while achieving consistent case resolution targets.

Consumer Credit Management Services

Program admistrator
Delray Beach
03.2010 - 01.2012
  • Administer foreclosure prevention and mortgage assistance programs in partnership with Florida Housing Finance Corporation (FHFC).
  • Reviewed and approved eligibility for HHF funds, including MLRP and UMAP programs, assisting over 300 homeowners to retain their properties.
  • Guided applicants through the full process: intake, eligibility review, financial analysis, documentation, and closing.
  • Monitored ongoing compliance by reviewing borrower financials monthly.
  • Built cooperative relationships with lenders, government agencies, and social services to connect homeowners with needed resources.
  • Planned and led community outreach events to educate and support at-risk homeowners.

Collection Supervisor

Law office of Shafritz & Braten
Delray Beach
03.2008 - 02.2010
  • Managed pre- and post-judgment recoveries on high-balance medical receivables.
  • Negotiated settlements and payment arrangements with consumers, attorneys, and insurance companies.
  • Conducted asset investigations on real property, personal property, and bank accounts; prepared detailed reports on collectability.
  • Supported litigation by drafting documents for internal and external counsel, including garnishments, foreclosures, and debtor exams.

Team leader/Supervisor

Focus Financial Services
Boynton Beach
06.2004 - 01.2008
  • Supervised medical collections operations, including insurance billing and self-pay accounts.
  • Trained and coached staff on FDCPA, HIPAA, compliance, and collection best practices.
  • Designed and implemented incentive and disciplinary programs to drive performance.
  • Oversaw collector workloads and managed inbound/outbound negotiations with debtors, insurers, attorneys, and state programs.
  • Recognized for achieving the highest collected debt in company history.

Education

Some College (No Degree) - Business Administration

Queensborough Community College
Oakland Gardens, NY

Skills

  • Business Operations & Strategic Planning
  • Leadership & Team Development Process
  • Negotiation & Risk Mitigation
  • Research & Analytics Performance
  • Analytics & Business Reporting Client
  • Retention & Relationship Management
  • Regulatory Compliance Oversight
  • Nearly 3 decades of experience in debt collection, spanning first-party, third-party, and legal recovery
  • Expertise working with law firms, national banks, hospitals, and auto dealerships to resolve consumer and commercial accounts
  • Skilled in skip tracing, litigation coordination, and enforcement actions while maintaining compliance with FDCPA and related regulations
  • Track record of driving successful recovery outcomes while preserving client and customer relationships

Languages

English
Professional
Spanish
Elementary

References

References available upon request.

Timeline

Director of Operations & Legal Strategy

Signature Servicing, LLC
11.2017 - 12.2024

Commercial Division Manager

Federated Law Group
02.2012 - 09.2017

Consumer Credit Management Services

Program admistrator
03.2010 - 01.2012

Collection Supervisor

Law office of Shafritz & Braten
03.2008 - 02.2010

Team leader/Supervisor

Focus Financial Services
06.2004 - 01.2008

Some College (No Degree) - Business Administration

Queensborough Community College

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