Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Alex Fraire-Gomez

Oklahoma City

Summary

Dynamic professional with extensive experience in client care and issue resolution at Center Of Family Love. Proven ability to implement behavior management techniques and maintain documentation accuracy. Recognized for exceptional customer service expertise and physical stamina, consistently enhancing client satisfaction and operational efficiency.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Direct Care Staff Member

Center Of Family Love
Okarche
05.2025 - Current
  • Provided compassionate support to individuals with developmental disabilities.
  • Assisted clients with daily living activities and personal care routines.
  • Implemented behavior management techniques to promote positive interactions.
  • Documented client progress and maintained accurate records for care plans.

Member Service Representative

Crunch Fitness
Oklahoma City
02.2024 - 09.2025
  • Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
  • Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
  • Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
  • Handled complaints with prompt, courteous service to uphold professional reputation.

Security Guard

Tricorp Security
Oklahoma City
03.2023 - 09.2025
  • Secured premises and personnel by patrolling property and monitoring surveillance equipment.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Responded quickly to incidents and assessed active situations for security concerns.
  • Responded quickly to emergency situations to assess and deflect issues.

Front Desk Staff Member

Golds Gym
03.2022 - 03.2023
  • Greeted incoming patients and verified paperwork to manage smooth intake processes
  • Managed customer complaints and rectified issues to complete satisfaction
  • Processed payments and updated accounts to reflect balance changes
  • Pulled and organized requested documentation
  • Welcomed large volume of guests and improved overall customer service
  • Maintained front office cleanliness and organized supplies to increase productivity
  • Oversaw office inventory by restocking supplies and submitting purchase orders
  • Served visitors by greeting, welcoming and directing to appropriate personnel.

Overnight Cashier

7/eleven
12.2021 - 02.2022
  • Greeted customers, answered questions and offered assistance with products and services
  • Requested and carefully reviewed identification for alcohol, tobacco and other sales with age minimums
  • Counted cash in register drawer at beginning and end of shift to balance
  • Accepted and processed credit and cash payments, making correct change from cash register drawer
  • Greeted customers promptly and responded to questions
  • Maintained work area and kept cash drawer organized
  • Counted and balanced cashier drawers.

Overnight Stocker

Walmart
09.2021 - 12.2021
  • Removed product from boxes and placed on shelves according to merchandising guidelines
  • Picked up boxes and related trash from sales floor
  • Stocked pallets throughout shift to keep warehouse clean, maintained and organized
  • Reset merchandise throughout assigned section to give shelves and racks professional appeal
  • Followed instructions to properly arrange merchandise items.

Cashier

Raising Cane's Restaurants
11.2020 - 04.2021
  • Handled payment processing and provided customers with receipts and proper bills and change
  • Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.

Spot Welder

International Environmental Corporation
06.2019 - 09.2020
  • Read blueprints and drawings and took measurements to plan layout and procedures
  • Heated and dissolved metal parts to obtain molten substance used in welding or extrusion
  • Adjusted weld machines to correct settings for precision and waste reduction
  • Cleaned and inspected parts and assemblies at each production stage and documented production defects.

Education

High School Diploma -

Capitol Hill High School
Oklahoma City, OK
05.2019

Skills

  • Issue Resolution
  • Product Sales
  • Physical Stamina
  • Behavior management
  • Client care
  • Documentation accuracy
  • Scheduling appointments
  • Customer service expertise
  • Cleaning and sanitization
  • Maintaining confidentiality

Certification

  • Disability development Certification

Languages

Spanish
Native/ Bilingual

Timeline

Direct Care Staff Member

Center Of Family Love
05.2025 - Current

Member Service Representative

Crunch Fitness
02.2024 - 09.2025

Security Guard

Tricorp Security
03.2023 - 09.2025

Front Desk Staff Member

Golds Gym
03.2022 - 03.2023

Overnight Cashier

7/eleven
12.2021 - 02.2022

Overnight Stocker

Walmart
09.2021 - 12.2021

Cashier

Raising Cane's Restaurants
11.2020 - 04.2021

Spot Welder

International Environmental Corporation
06.2019 - 09.2020

High School Diploma -

Capitol Hill High School

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