Alexander Franks
Omaha,Nebraska
Summary
Knowledgeable Dispatcher with 7 years of experience. Adept at checking on field personnel and solving concerns with self-directed and flexible approach. Great team management and complex problem-solving skills. Resourceful multitasker with proven skills in scheduling, optimizing routes and prioritizing calls. I am a highly motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills.
Overview
9
9
years of professional experience
Work History
Dispatcher
Union Pacific
Omaha, Nebraska
01.2022 - Current
- Received and dispatched calls for emergency services.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned and monitored train movements in accordance with established operating rules.
- Coordinated with other dispatchers, supervisors, engineers, and other personnel to provide safe and efficient rail service.
- Maintained communication with crew members via radio or telephone regarding their location, speed and any delays encountered.
Dispatcher
RL Walker Transport
Tomball, TX
03.2019 - 12.2021
- Scheduled, coordinated and monitored the movement of trucks to ensure timely delivery of goods.
- Monitored driver performance and provided feedback on areas for improvement.
- Assigned loads to drivers based on customer requirements and availability.
- Ensured all paperwork was completed accurately and in a timely manner.
- Resolved any issues or problems that arose during transport operations.
- Developed strategies for increasing efficiency within the transportation department.
Truck Manager
Schlumberger
Pearland, TX
01.2017 - 02.2019
- Ensured accurate and timely delivery of goods to customers.
- Developed and implemented strategies for efficient truck operations.
- Maintained communication with drivers, dispatch, and customers regarding shipment status.
- Coordinated logistics activities such as scheduling pickups, deliveries, routing, tracking shipments.
- Reviewed work orders to check correctness of deliveries.
Golf Shop Attendant
Augusta Pines Golf Club
Spring, Texas
01.2015 - 03.2017
- Maintained the appearance of the shop by arranging merchandise in an organized manner.
- Provided advice to customers on product selection based on individual needs and preferences.
- Processed customer payments quickly and accurately using a point-of-sale system.
- Assisted with restocking shelves with new inventory as it arrived from vendors.
- Responded promptly to customer inquiries via phone or email.
- Organized tournaments for groups of players at the course's discretion.
- Provided basic instruction on how to use rental clubs or carts when necessary.
- Educated customers about club fitting services offered at the shop.
Education
High School Diploma -
Klein Oak High School
Spring, TX06-2012
Business Management
Lonestar Community College
The Woodlands, TXSkills
- Dispatch software
- Schedule Management
- Route Navigation
- Work Order Management
- Data Entry
- Dispatch Coordination
- Monitoring field personnel
- Processing orders
- Coordinating urgent deliveries
- Improving operations
- Geographical knowledge
- Dispatching procedures
- Customer Relationship Management
Accomplishments
- Guardian Award from Union Pacific- No rules violations both years I have been employed.
References
References available upon request.
Timeline
Dispatcher
Union Pacific
01.2022 - Current
Dispatcher
RL Walker Transport
03.2019 - 12.2021
Truck Manager
Schlumberger
01.2017 - 02.2019
Golf Shop Attendant
Augusta Pines Golf Club
01.2015 - 03.2017
High School Diploma -
Klein Oak High School
Business Management
Lonestar Community College