Alex Fromberg
Bridgewater,NJ
Summary
Detail-oriented and highly motivated professional with a strong background in customer service, analytical thinking, and teamwork. Proven ability to enhance customer satisfaction through personalized service and efficient problem-solving. Skilled in utilizing data analysis tools such as Excel and Salesforce to drive results and support business operations. Eager to leverage my diverse skill set and passion for technology to transition into the information technology field, where I can contribute to innovative solutions and continuous improvement.
Overview
2
2
years of professional experience
Work History
Customer Service Associate
PGA Tour Superstore
East Hanover, NJ
05.2024 - 08.2024
- Assisted customers in selecting and purchasing golf equipment, apparel, and accessories, ensuring personalized service to meet their individual needs
- Provided expert guidance on golf club fitting and repair, enhancing customer satisfaction
- Handled customer inquiries and resolved issues efficiently, both in-store and over the phone, maintaining a high level of customer satisfaction
- Collaborated with team members to ensure a well-organized and inviting store environment while driving sales.
Increase Mailing Intern
Equitable Advisors
Edison, NJ
05.2023 - 08.2023
- Developed and maintained mailing lists in Excel, leveraging advanced formulas like VLOOKUP to ensure data accuracy and efficiency.
- Mastered the Mail Merge feature in Microsoft Word, successfully generating and printing personalized letters for over 5,000 clients.
- Completed and processed increase forms for three financial professionals using Salesforce, ensuring timely and accurate submissions.
Associate Universal Banker Intern
Provident Bank
Bridgewater, NJ
05.2022 - 08.2022
- Conducted transactions for customers, including deposits, withdrawals, loan payments, mortgage payments, and cashier's checks.
- Established and maintained relationships with customers, and consulted on banking products.
- Utilized multiple computer programs essential for bank ops, including FIS, Cashware, and TCR.
Education
BS, Business Information Technology -
Case Western Reserve University
Cleveland, OHBS, Business Management -
THE COLLEGE OF NEW JERSEY
Ewing, NJSkills
- MS Office
- MS Excel
- Python Knowledge
- SQL Knowledge
- Adaptable
- Competitive
- Team Collaboration
- Customer Service
- Problem Resolution
Campusinvolvement
- Member, Sigma Alpha Epsilon and Beta Alpha Psi
- Case Western Reserve Football Team, All-Conference Honorable Mention, Academic All-Region
Leadership Experience
Sigma Alpha Epsilon, Intramural Chair, Promoted team building through the planning and management of chapter engagement in intramural activities
Coursework
- Introduction To Financial Technology
- Financial Investments
- Systems Analysis and Design
- Supply Chain Statistics
- Database Management
Timeline
Customer Service Associate
PGA Tour Superstore
05.2024 - 08.2024
Increase Mailing Intern
Equitable Advisors
05.2023 - 08.2023
Associate Universal Banker Intern
Provident Bank
05.2022 - 08.2022
BS, Business Information Technology -
Case Western Reserve University
BS, Business Management -
THE COLLEGE OF NEW JERSEY