Results-driven professional with a strong background in operational management. Expertise in budget oversight and process streamlining. Focused on fostering team collaboration and implementing tailored programs to improve individual outcomes.
Overview
33
33
years of professional experience
Work History
Area Director of Operations
AZ Mentor Network / Tungland
Phoenix, AZ
08.1993 - Current
Currently direct operational sites across multiple locations throughout the Phoenix, Avondale, and Mesa area. Responsible for monitoring service delivery and ensuring the health and safety of all individuals assigned.
Implement strategic initiatives to optimize resource allocation and reduce operational costs for up to 18 programs at a time.
Develop custom made programming for individuals, including behavior plans, employment programming, and community inclusion
Mentor staff to improve performance, teamwork, and retention.
Analyzed operational data to identify trends and recommend improvements to senior management.
Responsible for compliance with industry standards, ensuring quality services and regulatory adherences such as building licensing, routine monitoring by OLCR and DDD.
Currently handle and monitor the funds of over 100 individuals and the budgets of 15 programs.
Improved operational efficiency by streamlining processes and implementing new systems.
Work to enhance employee performance with regular performance reviews, mentoring programs, and team-building events.
Tracked trends and suggested enhancements to refine the company's programming.
Implemented innovative programs to increase Individual admission and reduce discharges.