Jenna Merritt
Dallas,TX
Summary
Seasoned Industry Professional with strong background in overseeing large portfolios of diverse properties. Proven ability in budgeting, property operations and strategic planning, ensuring maximum return on investment. Demonstrated skills in leadership, negotiation, and relationship building. Notable impact made by introducing cost-effective measures leading to significant savings in previous roles.
Overview
19
19
years of professional experience
Work History
Area Director of Operations
RR Living
Dallas, Texas
04.2025 - Current
- Managed daily operations of multiple residential properties across the region.
- Trained and supervised on-site staff to enhance operational efficiency.
- Developed budgets for property operations and monitored expenses closely.
- Collaborated with vendors to negotiate contracts and secure services effectively.
- Implemented policies, procedures designed to protect the interests of owners, investors while maintaining good relationships with tenants.
- Developed strategies to improve occupancy levels in assigned properties.
- Analyzed performance data from various sources to develop strategies for improving services provided by the company.
- Facilitated communication between different levels within the organization's hierarchy.
- Oversaw personnel by commending or initiating promotions, transfers and disciplinary measures.
- Conducted regular meetings with stakeholders to review progress on key initiatives and provide updates on operational activities.
- Prepared monthly reports summarizing operational performance metrics such as quality assurance scores, response times, error rates.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
Spa Manager
The Science of Beauty Dallas
05.2024 - 04.2025
- Created customized treatment plans for clients based on their individual needs and preferences.
- Coached employees on upselling techniques, resulting in higher average ticket sales per guest visit.
- Improved staff skill sets with ongoing education on latest spa techniques, ensuring top-tier service provision.
- Managed inventory control, reducing waste and lowering product costs.
- Managed payroll processes, adhering to budget guidelines while maintaining adequate staffing levels at all times.
- Enhanced digital presence with revamped website and active social media engagement, increasing online bookings.
- Resolved client complaints with empathy and professionalism, maintaining high standards of customer service.
- Streamlined appointment scheduling process, reducing wait times and improving client throughput.
- Resolved conflicts between staff members or customers swiftly and professionally, fostering a positive work environment for all parties involved.
- Led spa tours for new members to familiarize guests with services provided.
- Handled high priority clients while managing day-to-day activities of spa and employees to maximize profits.
- Conducted internal audits of spa finances and completed basic accounting functions to maintain accurate records.
- Inspected salon stock, identifying shortages, replenishing items and maintaining consistent spa inventory.
Property Manager
ZRS Management
09.2023 - 04.2024
- Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
- Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
- Collaborated with real estate agents and brokers to showcase properties effectively, attracting prospective tenants or buyers quickly.
- Implemented comprehensive safety protocols to minimize potential risks and ensure the well-being of all residents within the property.
- Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
- Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
Account Manager
RealPage Inc.
08.2021 - 07.2023
- Coordinated and hosted meetings with property owners and high-level executives to promote and train on new software and products
- Evaluated and recommended products that would be a benefit to the property owners
- Communicated with all vendors for company and properties initial set up
- Increased the overall use of Spend Management product by 80% YOY
- Increased Storefront spend by 70% YOY
- Researched trends and executed plans to increase overall revenue for the Spend Management product.
Property Manager
ZRS Management
10.2014 - 07.2021
- Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs
- Evaluated and recommended changes in rental pricing strategies to remain competitive in market
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
- Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays and schedule changes
- Developed, reviewed and submitted property operating and capital budgets
- Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects
- Developed and executed plan to achieve and maintain 94% or better rate of occupancy
- Decreased operating costs 12% by implementing cost control procedures
- Handled tenant complaints promptly and appropriately, calling in vendors and other support services as needed
- Followed up on delinquent tenants and coordinated collection procedures
- Handled disciplinary actions, performance appraisals and terminations of company staff
- Trained and motivated leasing staff during bi-monthly trainings.
Leasing Manager/Assistant Manager
Lincoln Property Company
12.2008 - 10.2014
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Managed daily and weekly marketing and leasing plans
- Oversaw monthly collections and maintained high payment rates by building positive relationships with tenants
- Established key relationships with potential leasers and renters
- Monitored performance of individual leasing agents and coached on successful strategies
- Developed and implemented tactical marketing plans
- Established strong, professional relationships with residents by promoting team collaboration and delivering exemplary service
- Trained leasing professionals on regulatory requirements, company policies and office procedures.
Leasing Consultant
Mission Residential
04.2007 - 12.2008
- Verified tenant incomes and other information before accepting lease applications
- Marketed diverse properties to prospective clients and consistently exceeded target closing rates
- Managed aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues
- Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services
- Conducted property showings to highlight features, answer questions and redirect concerns to close contracts
- Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes
- Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation
- Distributed and followed up on tenant renewal notices.
Education
Some College (No Degree) - Business Administration
Collin County Community College
Plano, TXCosmetology -
International Institute of Beauty
Allen, TXundefined
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Skills
- Budget management
- Vendor negotiation
- Property inspections
- Operational strategy
- Tenant relations
- Customer relationship management
- Staff training
- Marketing strategies
- Revenue optimization
- Effective communication
- Conflict resolution
- Team recruitment
- Contract negotiation
- Property operations
- Time management
Timeline
Area Director of Operations
RR Living
04.2025 - Current
Spa Manager
The Science of Beauty Dallas
05.2024 - 04.2025
Property Manager
ZRS Management
09.2023 - 04.2024
Account Manager
RealPage Inc.
08.2021 - 07.2023
Property Manager
ZRS Management
10.2014 - 07.2021
Leasing Manager/Assistant Manager
Lincoln Property Company
12.2008 - 10.2014
Leasing Consultant
Mission Residential
04.2007 - 12.2008
Some College (No Degree) - Business Administration
Collin County Community College
Cosmetology -
International Institute of Beauty