Alex Holland-Gervin
Raleigh,NC
Summary
Experienced operations leader with a strong background in store management, inventory control, and team scheduling. Known for improving workflow, supporting customer relationships, and keeping budgets, staffing, and service standards on track.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Account Manager
Parking Management Company
Raleigh, North Carolina
09.2026 - Current
- Coordinated monthly billing, invoicing, and account reconciliation for parking contracts.
- Communicated with property managers about parking access, permits, and enforcement issues.
- Maintained client records, agreements, and service notes in account systems.
- Analyzed company data using SQL, Excel, and dashboard reports.
- Analyzed large datasets to identify trends, patterns and correlations for business insights.
- Coordinated incoming mail, deliveries, and interoffice correspondence.
Inventory Consultant
Monarch Inventory Serivices
Lenexa, Kansas
01.2025 - 09.2026
- Advised Monarch Inventory Services clients on inventory control procedures.
- Conducted physical counts for retail and warehouse inventory audits.
- Reconciled stock discrepancies using counting sheets and inventory records.
- Prepared inventory reports for client review and internal tracking.
- Coordinated site visits with Monarch Inventory Services field teams.
- Communicated audit findings to clients and operational managers.
- Analyzed key performance indicators to identify effective strategies.
General Manager
Advance Auto Parts
Raleigh, North Carolina
07.2022 - 01.2025
- Led Advance Auto Parts store operations, staffing, and daily sales floor execution.
- Oversaw Advance Auto Parts commercial and DIY customer support.
- Scheduled teams to maintain coverage, service, and workflow consistency.
- Directed hiring, training, and performance reviews for store associates.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Trained employees on duties, policies and procedures.
- Created schedules and monitored payroll to remain within budget.
Assistant Store Manager
AutoZone
Raleigh, NC
03.2021 - 07.2022
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Resolved customer concerns using AutoZone policies and service practices.
- Merchandise sales floor to maintain AutoZone planograms and product presentation.
- Supported AutoZone store operations through daily opening and closing procedures.
Team Lead
Walmart
Knightdale, North Carolina
01.2016 - 03.2021
- Trained associates on safety standards, service expectations, and Walmart procedures.
- Assisted in managing associate shifts and optimizing daily store operations.
- Resolved customer concerns and provided front-end service support to enhance customer experience.
- Monitored inventory levels and restocked merchandise to ensure sales floor availability.
Education
High School Diploma -
Wake Technical Community College
Raleigh, NC09-2009
Skills
- Account reconciliation
- Billing coordination
- Invoice processing
- Customer relationship management
- Inventory control
- Store operations
- Financial reporting
- Team scheduling
- Problem solving
- Team leadership
- Account development
- Client development
- Client retention
- Business development
- Stakeholder engagement
- Compliance management
- Goal oriented
Certification
- Osha 10 & 30 Certified
- Inventory Auditor Certified
- Bloodborne Pathogen Certified
Timeline
Account Manager
Parking Management Company
09.2026 - Current
Inventory Consultant
Monarch Inventory Serivices
01.2025 - 09.2026
General Manager
Advance Auto Parts
07.2022 - 01.2025
Assistant Store Manager
AutoZone
03.2021 - 07.2022
Team Lead
Walmart
01.2016 - 03.2021
High School Diploma -
Wake Technical Community College