Alex Goddard
San Antonio,TX
Summary
Accomplished Night Replenishment Manager at Home Depot, adept in warehouse management and fostering team development. Leveraged merchandising strategies to significantly reduce out-of-stock situations, while mentoring a productive team focused on efficiency and safety. Excelled in creating collaborative environments, achieving high customer satisfaction through strategic stock replenishment and effective communication.
Overview
12
12
years of professional experience
Work History
Night Replenishment Manager
Home Depot
02.2023 - Current
- Worked with comprehensive reporting tools FMT for tracking inventory movement, supporting informed decision making.
- Managed vendor relationships for timely deliveries, and accurate invoicing.
- Reduced out-of-stock situations by conducting regular audits and addressing discrepancies promptly.
- Maintained a safe working environment by enforcing safety protocols and providing necessary training to staff.
- Trained and supervised team members on effective replenishment techniques, improving overall efficiency.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
- Built strong relationships with internal stakeholders to align on priorities and manage expectations effectively.
- Created a collaborative work environment by fostering open communication between team members and departments involved in the replenishment process.
Customer Service Manager
Home Depot
02.2022 - 02.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated cross-departmental meetings to ensure cohesive customer service strategies.
- Fostered culture of continuous improvement, leading to consistently high service standards.
Department Supervisor
Home Depot
01.2018 - 02.2022
- Maintained stock of items, cleanliness, organization, and provided excellent customer service.
- Trained new employees on overall company and department-specific policies and procedures.
- Conducted performance evaluations for employees, providing constructive feedback and identifying opportunities for growth or improvement.
- Managed team of 8-15 employees, delegated tasks and held each employee accountable for completing assignments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Fostered a positive working environment by actively engaging in the team, promoting open communication channels, and recognizing individual achievements.
- Achieved consistent on-time completion of projects by effectively delegating tasks and setting clear expectations for team members.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Boosted sales revenue by developing targeted promotions based on market trends and consumer preferences.
- Built relationships with current customers to maintain goodwill and gain additional business.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
Sandwich Shift Lead
SUBWAY®Restaurants
07.2012 - 02.2013
- Developed strong rapport with customers by offering personalized service while efficiently managing the sandwich-making process during busy periods.
- Trained new employees on food preparation, safety standards, and company policies to maintain a high-performing team.
- Led shift operations with excellent time management, prioritizing tasks and delegating responsibilities as needed.
- Ensured a clean and sanitary work environment by enforcing strict adherence to health department guidelines.
- Monitored food preparation processes to guarantee compliance with safety regulations and brand quality standards.
- Greeted guests, promoted specials, and took orders.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Kept workplace clean and organized in line with restaurant policies.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Filled out daily shift log to record amount of food prepared, used and leftover.
Education
Certificate of Technical Studies - Phlebotomy
Tyler Junior College
Converse06-2013
High School Diploma -
Judson High School
Converse, TX06-2008
Skills
- Warehouse management
- Stock replenishment
- Merchandising strategies
- Space planning
- Shelf management
- Verbal and written communication
- Inventory counts
- Stock rotation
- Team development
- Order processing
- Teamwork and collaboration
Accomplishments
- Achieved Executive Homer by knowing my pros and running my paint department accuracy and efficiency.
- Supervised team of 8-30 staff members.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing follow-up calls.
Timeline
Night Replenishment Manager
Home Depot
02.2023 - Current
Customer Service Manager
Home Depot
02.2022 - 02.2023
Department Supervisor
Home Depot
01.2018 - 02.2022
Sandwich Shift Lead
SUBWAY®Restaurants
07.2012 - 02.2013
Certificate of Technical Studies - Phlebotomy
Tyler Junior College
High School Diploma -
Judson High School