Alex Gomez
Maricopa,AZ
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
7
7
years of professional experience
Work History
Delivery Driver
Amazon
03.2023 - Current
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered packages to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Customer Service Representative
Chewy.com
07.2022 - 03.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Consumer Cellular
07.2021 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
Bus Attendant
Durham District School Board
01.2017 - 04.2018
- Maintained clean and sanitary bus by cleaning and removing trash at end of each route.
- Provided physical assistance while loading and unloading passengers to promote safety and minimize delays at each route stop.
- Enforced [State] safety guidelines for passenger transportation to keep children safe and driver free of distraction.
- Communicated with bus drivers, contractors and schools regarding route changes.
- Assisted juvenile passengers in crossing roadway safely.
- Worked with bus driver and parents to meet specialized needs of passengers.
- Supervised and assisted special-needs passengers, offering individual adult attention during transport.
- Operated lift and secured wheelchair to maximize student safety and stability.
- Supervised students and maintained discipline on bus to reduce driver distraction.
- Placed special needs students in designated seats and fastened and secured seat belts before departure to reduce risk of injury.
- Assisted administration with assignment of students to bus routes and prepared reports using [Software].
- Completed timely and detailed incident reports, following corporate guidelines for accurate recordkeeping.
Education
High School Diploma -
Robert A. Milkian High School
Long Beach, CA06.2018
Skills
- Local Routes Understanding
- Time Management
- Forklift Operation
- Dry Vans
- Customer Service
- Sales Expertise
- Microsoft Word
- Credit Card Payment Processing
- Microsoft Windows
- Call Volume and Quality Metrics
- Safety Awareness
- Behavior Redirection
- Safety Management
- Educating Students
- Accounting Records
Timeline
Delivery Driver
Amazon
03.2023 - Current
Customer Service Representative
Chewy.com
07.2022 - 03.2023
Customer Service Representative
Consumer Cellular
07.2021 - 07.2022
Bus Attendant
Durham District School Board
01.2017 - 04.2018
High School Diploma -
Robert A. Milkian High School