Summary
Overview
Work History
Education
Skills
Leadership Experience
Awards
Volunteer Experience
Languages
Timeline
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Alex Gomez

Kinderhook,NY

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.


Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.


Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Landscaping

  • Mulch, weed, lawncare
  • Other related duties as assigned.

Systems Analyst

Community Care Physicians
08.2022 - Current
  • Enhanced system efficiency by identifying and resolving complex technical issues.
  • Provided client support on system operation and troubleshooting.
  • Resolved malfunctions with systems and programs through troubleshooting.
  • Diagnosed, troubleshot and resolved network and system problems.
  • Performed system analysis, documentation, testing, implementation, and user support for platform transitions.
  • Assisted in the development of long-term IT strategies aligned with overarching organizational goals.
  • Mentored junior analysts on best practices in systems analysis techniques, contributing to their professional growth.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Performed tests of functionality, security, and performance of different workstations and devices.
  • Implemented remote support tools to expedite issue resolution and reduce the need for in-person assistance.
  • Used ticketing systems to manage and process support actions and requests.
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues.
  • Configured hardware and granted system permissions to new employees.
  • Managed high levels of call flow and responded to [Type] technical support needs.
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Proactively implemented patches to mitigate known vulnerabilities, maintaining the highest level of system protection possible.

Desktop Support

SUNY Oneonta Information Technology Services
01.2020 - 05.2022
  • Created help desk tickets, troubleshot and resolved various software and hardware desktop issues
  • Maintained inventory of installed desktop hardware and software components to keep records accurate and updated
  • Configured hardware devices and software to set up workstations for employees
  • Removed malware, ransomware and other threats from laptops and desktop systems
  • Collaborated with vendors to locate replacement components and repair computer hardware
  • Installed, configured and mapped network and printer drives.

Education

BS Computer Science with Standard/Technical concentration -

SUNY Oneonta
Oneonta, NY

New York State Regents Diploma -

Ichabod Crane High School
Valatie, NY

Skills

  • Software Installation
  • Printer setup
  • VPN Configuration
  • Application support
  • IT Documentation
  • Hardware Repair
  • Remote Support
  • Security Protocols
  • Mobile Device Support
  • System diagnostics
  • Ticket management
  • Software Updates
  • Virus Removal
  • Account Management
  • Windows 10
  • Desktop support
  • Mac systems
  • Account updating
  • Systems Analysis
  • Remote Technical Support

Leadership Experience

  • 18 - Present, SUNY Oneonta, Captain, club soccer team, Albany, NY, Participated in the Puerto Rican Hispanic Youth Leadership Institute
  • 18, Washington, DC, Puerto Rican Hispanic Youth Leadership Conference attendee
  • 18-22, Captain of Intramural Soccer team

Awards

  • 18-19, CAMP Scholarship Recipient
  • 18-22, EOP Scholarship Recipient
  • 18-22, Linda Walker Scholarship Recipient

Volunteer Experience

  • 11/18, Student Panel Discussion, CAMP College Exploration, SUNY Oneonta
  • 11/18, Student Panel Discussion, ESL Ichabod Crane, 2910 Valatie, NY, 12173
  • 06/18 - 06/22, Cleaned Church Garden, St. Joseph's, Stuyvesant, NY, 12173
  • 03/17, Translated, Ichabod Crane ESL, 2910 Route 9, Valatie, NY, 12184
  • 03/17, Served food, St. Joseph's, Valatie, NY, 12184
  • 08/15 - 08/17, Coach, Ichabod Crane Booster Camp, 2910 Route 9, Valatie, NY, 12184

Languages

Spanish
Native or Bilingual

Timeline

Systems Analyst

Community Care Physicians
08.2022 - Current

Desktop Support

SUNY Oneonta Information Technology Services
01.2020 - 05.2022

Landscaping

BS Computer Science with Standard/Technical concentration -

SUNY Oneonta

New York State Regents Diploma -

Ichabod Crane High School

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Alex Gomez