Alex Goncalves
Medford,MA
Summary
Driven, with excellent leadership and problem-solving abilities.
Highly organized and proactive with solid understanding of scheduling actions, and prioritizing issues.
Dedicated to efficiency and reliability in personal work and collaborative projects.
Successful at managing multiple priorities with a positive attitude.
Willingness to take on added responsibilities to meet team goals. Detail-oriented team player.
Ability to handle multiple projects simultaneously.
Overview
6
6
years of professional experience
Work History
Data Entry Assistant
Back Bay Cleaning Corporation
02.2018 - Current
- Organized, sorted, and checked input data against original documents.
- Scanned documents and saved in database to keep records of essential organizational information.
- Verified accuracy of data entered into system to produce error-free reports.
- Created and maintained data entry logs to track data entry activities.
- Managed documents by organizing forms, making photocopies, filing records, preparing correspondence, and creating reports.
Dispatcher
Securitas Security Services USA
03.2023 - 10.2023
- Managed conflict resolutions with customers, and other personnel.
- Maintained professional relationship with shippers, receivers and drivers.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Generated reports to track deliveries and maintain proper records and documentation.
- Answered phone calls and responded to customer emails.
- Assisted in resolving customer complaints and grievances.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
Public Safety Officer
Securitas Security Services USA
07.2022 - 03.2023
- Notified emergency personnel of incidents requiring medical assistance and aid.
- Recorded facts to prepare reports documenting incidents and activities.
- Answered emergency calls for help from citizens, students, faculty/staff, and business owners.
- Patrolled assigned areas to check all property and public roads for signs of disturbance.
- Responded to emergency calls to provide assistance to citizens in need.
- Handled citation and traffic violation paperwork.
Education
Computer Support Specialist
Bunker Hill Community College
Charlestown, MAHigh School Diploma -
Medford High School
Medford, MASkills
- Reliable, dependable, responsible
- Punctual
- Vigilant
- Coordination
- Effective Communication
- Personnel Monitoring
- Microsoft Access
- Microsoft Word
- Microsoft Excel
- Microsoft Windows
Languages
Spanish
Native or Bilingual
Portuguese
Native or Bilingual
Timeline
Dispatcher
Securitas Security Services USA
03.2023 - 10.2023
Public Safety Officer
Securitas Security Services USA
07.2022 - 03.2023
Data Entry Assistant
Back Bay Cleaning Corporation
02.2018 - Current
Computer Support Specialist
Bunker Hill Community College
High School Diploma -
Medford High School
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