ALEX GONZALEZ
Summary
I am a self motivated, goal oriented ans team worker. looking to expand knowledge in the field while performing quality of work. I have computer skills and electrical and mechanical experience with hand tools and power tools. I can be relied upon to help with the company goals.
Overview
19
19
years of professional experience
Work History
OPERATIONS SUPERVISOR
Home on The Rock LLC
HIaleah, FL
07.2017 - 02.2024
- Built strong relationships with customers to promote the sales of Home products and services, perform great customers service to create secure recurrent customers and referrals. complete delivery of products to customers including transportation of heavy and fragile items, installation and assemble, test and demonstration of product delivered , cleaning and inspection of working area, document confirmation of delivery and assure high customer satisfaction, ask customers for reviews and referral prior to leave premises.
Cable Installation Technician
Comcast, Xfinity
West Palm Beach, FL
02.2023 - 12.2023
- Installed set top boxes, modems, routers, switches, amplifiers, splitters and associated equipment. Taught customers basic use of equipment based on service package and answered questions. Configured IP addresses on routers or modems according to customer requirements.
- Ensured network connectivity by testing cables using various tools such as multi-meters and signal level meters. Inspected existing wiring infrastructure to identify any problems or defects in the system.
- Participated in team meetings to discuss project progress and upcoming tasks.
- Followed safety protocols while working with ladders or climbing poles when installing aerial lines.
- Maintained accurate records of all installed cables and equipment in customer locations. Resolved issues related to faulty connections or poor signal strength.
SALES ASSOCIATE
ROOMS TO GO FURNITURE
HIALEAH, FL
01.2012 - 05.2017
- Identify customers needs to recommend products and AD-On services, follow up to increase retention and cross selling. Promoted benefits of store finance and loyalty programs to encourage repeat business. use sales strategies to handle objections
HVAC Assistant
HVAC Contractor, MOUNT SINAI HOSPITAL
MIAMI BEACH, FL
08.2011 - 12.2012
- Mounted HVAC systems on frames, using hand tools and acetylene welding equipment,Installed expansion and control valves, used acetylene torches and wrenches. Drilled holes in floors, walls and roof to install equipment, using power saws and drills.
- Installed air purification systems, such as specialized filters and ultraviolet (UV) light purification systems, Install mini splits systems in small areas of the hospital. Complied with all applicable standards, policies and procedures, such as safety procedures and maintenance of clean work area.
Inside Sales Supervisor
DirecTV
Miami , FL
01.2007 - 08.2011
- Supervised a team of inside sales reps, managed daily performance and provided feedback to increase productivity.
Network Cable Installer
Service Systems LLC
Miami, Florida
06.2005 - 12.2006
- Performed work for residential and commercial customers, including running network cables, switches, connecting, reconnecting, disconnecting or replacing network devices.
- Install electrical components using hand tools and power tools to set up modems routers, switches, antennas, computers and other related hardware with necessary cables. Scanned customers' cable systems electronically to pinpoint potential problems.
- Trained customers on equipment use, setup procedures and troubleshooting strategies.
Education
SALES ASSOCIATE - REAL ESTATE
GOLD COAST SCHOOL
03.2018
A.S - NETWORK AND SYSTEMS ADMINISTRATION TECH
SHERIDAN TECHNICAL COLLEGE
07.2006
HIGH SCHOOL DIPLOMA -
MIAMI DADE COMUNITY COLLEGE
07.2005
4 Years - ELECTRICAL ENGINEERING
UNIVERSIDAD BICENTENARIA DE ARAGUA VENEZUELA
12.2000
Skills
- Maintenance and Repair, Customer Service, Leadership, problem solver, Goal-Oriented, Teamwork I own a complete recommended set of hand tools and power tools to effectively work with the trade related Job
Timeline
Cable Installation Technician
Comcast, Xfinity
02.2023 - 12.2023
OPERATIONS SUPERVISOR
Home on The Rock LLC
07.2017 - 02.2024
SALES ASSOCIATE
ROOMS TO GO FURNITURE
01.2012 - 05.2017
HVAC Assistant
HVAC Contractor, MOUNT SINAI HOSPITAL
08.2011 - 12.2012
Inside Sales Supervisor
DirecTV
01.2007 - 08.2011
Network Cable Installer
Service Systems LLC
06.2005 - 12.2006
SALES ASSOCIATE - REAL ESTATE
GOLD COAST SCHOOL
A.S - NETWORK AND SYSTEMS ADMINISTRATION TECH
SHERIDAN TECHNICAL COLLEGE
HIGH SCHOOL DIPLOMA -
MIAMI DADE COMUNITY COLLEGE
4 Years - ELECTRICAL ENGINEERING
UNIVERSIDAD BICENTENARIA DE ARAGUA VENEZUELA