ALEX GONZALEZ
Chicago,IL
Summary
Organized and dependable leader successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals with an efficient work ethic.
Overview
6
6
years of professional experience
Work History
Lead Front of House
Umaga Bakehouse
08.2024 - Current
- Boosted team morale and performance through effective communication and motivational strategies
- Ensured compliance with health and safety regulations through regular inspections and diligent monitoring practices
- Oversaw cash handling procedures accurately at the end of each shift to guarantee proper accounting measures were followed consistently for financial accuracy purposes
- Implemented training programs for new hires, resulting in higher staff retention rates and overall improved performance
- Conducted regular staff evaluations, providing constructive feedback to improve individual performance levels
- Collaborated with back of house staff to ensure seamless coordination between kitchen and service teams
- Streamlined front of house operations for increased efficiency with well-organized scheduling and task delegation
- Executed real-time problem-solving skills in addressing unexpected challenges such as staff shortages, equipment issues or customer complaints ensuring smooth daily operations
Front of House Employee
Umaga Bakehouse
02.2024 - 08.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner
- Trained new staff in front-of-house procedures, customer relations, and cleaning
- Participated in staff training sessions to stay updated on industry trends and improve overall service quality
- Maintained tidy and organized work area to preserve aesthetics and support cleanliness and quality standards
Dining Services
St. Joseph Village Chicago
07.2022 - 12.2023
- Provided friendly and efficient service to customers, addressing concerns promptly
- Developed strong communication skills through daily interactions
- Engaged with senior residents on a daily basis
- Adhered strictly to sanitation and safety regulations
- Resolved customer complaints efficiently, demonstrating strong problem-solving skills and enhancing overall satisfaction
Custodian
One Summer Chicago
05.2021 - 08.2021
- Maintained cleanliness and sanitation standards in assigned areas, including sweeping, mopping, and disinfecting surfaces
- Collaborated effectively within a team to ensure a safe and hygienic environment
- Conducted routine inspections and addressed maintenance needs promptly
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces
Craftsperson
Afterschool Matters
09.2019 - 12.2019
- Led a team in the creation of a final showcase, demonstrating teamwork and leadership and fostering a safe and efficient working environment
- Utilized heavy machinery proficiently to craft woodwork, showcasing technical expertise
- Appointed as team leader, responsible for ensuring the safety and well-being of fellow team members, maintaining a zero-incident work environment
- Cultivated interpersonal skills by building positive relationships with others
Education
Bachelor of Film And Television - Directing
Columbia College Chicago
Chicago, IL05.2026
Skills
- Bilingual
- Problem-solving
- Time Management
- Leadership
- Communication
- Money Handling
- Attention to detail
- Flexible and adaptable
Languages
English
Native or Bilingual
Spanish
Full Professional
Timeline
Lead Front of House
Umaga Bakehouse
08.2024 - Current
Front of House Employee
Umaga Bakehouse
02.2024 - 08.2024
Dining Services
St. Joseph Village Chicago
07.2022 - 12.2023
Custodian
One Summer Chicago
05.2021 - 08.2021
Craftsperson
Afterschool Matters
09.2019 - 12.2019
Bachelor of Film And Television - Directing
Columbia College Chicago
Similar Profiles
Aayush BhardwajAayush Bhardwaj
Intern at Umaga TechnologiesIntern at Umaga Technologies
Amie TaylorAmie Taylor
Owner at Bakehouse Eleven11Owner at Bakehouse Eleven11
Ebony RaynerEbony Rayner
Hospitality Worker at Ferguson Plarre BakehouseHospitality Worker at Ferguson Plarre Bakehouse
Chamere GraysChamere Grays
Payroll Assistant at Select RehabilitationPayroll Assistant at Select Rehabilitation
Osama C. AboounOsama C. Abooun
Customer Service Agent at Alliance Ground InternationaCustomer Service Agent at Alliance Ground Internationa