Sophia Balderas
Houston,TX
Summary
Diligent managerial postion with solid background in managing front-of-house operations. Successfully led teams to enhance customer satisfaction and streamline service processes. Demonstrated expertise in team leadership and conflict resolution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Front of House Manager/Back of House Manager
Pappadeaux's Seafood Kitchen
Houston, TX
09.2021 - Current
- Supervised kitchen operations to ensure compliance with health and safety standards.
- Trained and mentored staff on food preparation techniques and best practices.
- Streamlined inventory management processes to reduce waste and improve stock levels.
- Implemented quality control measures to enhance consistency in food presentation and taste.
- Oversaw daily front-of-house operations, ensuring exceptional guest experiences and service standards.
- Trained and mentored staff on customer service protocols and restaurant policies.
- Implemented efficient seating strategies to maximize table turnover during peak hours.
- Coordinated special events, enhancing customer engagement and satisfaction through personalized service.
- Monitored inventory levels, collaborating with kitchen staff to maintain stock accuracy and availability.
- Developed training materials that improved onboarding processes for new hires in guest relations roles.
- Resolved guest complaints promptly, fostering a positive dining atmosphere and loyalty among patrons.
- Trained and mentored staff on customer service excellence and operational standards.
hostess, server
Wholesome Kitchen
Houston, USA
05.2019 - 01.2021
- Customer service
- Maintenance
- Inventory
Education
University -
University of Texas At San Antonio
05-2026
High School -
Summer Creek High School
01.2020
Community College - US history
Lonestar Community College
01.2019
Skills
- Bilingual
- Organized
- Flexible
- Open-minded
- Encouraged
- Directed
- TABC certified
- Guest relations
- Conflict resolution
- Staff management
- Hiring
- Performance evaluation
- Training and coaching
- Training and mentoring
- Food safety compliance
- Complaint handling
Certification
- [Food manager certification] 2025-2030
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Front of House Manager/Back of House Manager
Pappadeaux's Seafood Kitchen
09.2021 - Current
hostess, server
Wholesome Kitchen
05.2019 - 01.2021
High School -
Summer Creek High School
Community College - US history
Lonestar Community College
University -
University of Texas At San Antonio