Alexa Hernandez
Kennesaw,GA
Summary
Driven and bilingual professional with a strong work ethic and a team player attitude, demonstrated across roles at Chicken Salad Chick and other esteemed establishments. Excelled in enhancing customer satisfaction and maintaining high service standards, leveraging a positive demeanor to achieve significant results.
Overview
2
2
years of professional experience
Work History
Back and Front of House Employee
Chicken Salad Chick
04.2024 - 08.2024
- Maintained a clean and welcoming environment for guests, contributing to positive dining experiences.
- Handled high-pressure situations with grace, maintaining excellent service standards even during peak hours or understaffed shifts.
- Enhanced customer satisfaction by providing attentive service and addressing inquiries in a timely manner.
- Performed opening and closing duties diligently, ensuring the restaurant was ready for optimal operations each day.
Server
Rock N Roll Sushi
05.2023 - 03.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Back of House Team Member
Panera Bread
09.2022 - 02.2023
- Helped maintain a clean and organized work area through diligent daily cleaning tasks such as sweeping, mopping, sanitizing surfaces, and washing dishes.
- Collaborated with Front of House team members during peak service hours to ensure accurate order fulfillment and prompt delivery to guests.
- Performed daily cleaning and maintenance tasks to keep kitchen clean and organized.
- Performed shift side work as necessary to maintain kitchen output during peak service times.
- Assisted with training new BOH staff members on established processes and goals.
- Checked use by dates on food and beverage stock and maintained record of wasted items.
Sales Team Member
American Eagle
05.2022 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Processed product returns and assisted customers with other selections.
- Resolved customer issues promptly, ensuring their continued loyalty to the company''s products and services.
Education
Bachelor In Political Science -
Kennesaw State University
Kennesaw, GASkills
- Bilingual
- Strong Work Ethic
- Team player attitude
- Positive demeanor
Timeline
Back and Front of House Employee
Chicken Salad Chick
04.2024 - 08.2024
Server
Rock N Roll Sushi
05.2023 - 03.2024
Back of House Team Member
Panera Bread
09.2022 - 02.2023
Sales Team Member
American Eagle
05.2022 - 08.2022
Bachelor In Political Science -
Kennesaw State University