Alex Gorbunov
Brooklyn,NY
Summary
Hello, I am Alex, emigrated from Russia 3 years ago. Started to work in hotel industry. My best qualities are hardworking, ability to work long hours, performing extra duties, if asked. I don't have a family in the US, so it is all work for me. No ties. I learnt,worked, work now in Cloud Beds, Opera, Jonus Chorum, will learn new PMS quickly. I also think of myself as people's person, I like to interact with people, tourists, I am myself experienced tourist, backpacker, visited 36 countries, many of them multiple times and 95% of them were organized by myself. Worked as independent travel agent as second job back in Russia. Thank you for your time and best regards, Alex
Overview
2
2
years of professional experience
Work History
Front Desk Agent
LuxUrban Bogart Hotel Brooklyn, NY
Brooklyn , United States
2023.05 - Current
- Welcomed guests, checked guests in and out, and provided information about hotel services and amenities, night audit etc..
- Worked all 3 shifts.
Front Desk Agent
Hilton, Best Western, LuxUrban Hotels
West Lebanon , NH
2021.10 - 2023.03
- Managed daily operations of the front desk, including welcoming guests, coordinating guest experience, and overseeing check-in and check-out procedures
- Night audit mostly
Front Desk Manager
Best Western West Lebanon, NH
West Lebanon , United States
- Worked all three shifts, it was mostly morning shift, during which I carried out duties such as checking outs, phone reservations, including groups, resolving all complaints and issues with guests during check out, making sure all guest leave on time and, if not, extending their stay, getting payments, interacting with housekeeping crew, assigning rooms to clean, making sure all rooms are clean and ready by check in time, taking calls, regarding charges for previous stays with payment issues and discounts, taking care of all e-mails and forwarding some to GM if necessary, entering daily activity data into PMS software, entering all invoices from suppliers
- Also did some basic maintenance, checking CO monoxide for CO log book in all rooms and other minor issues
- During day shift it was mostly guest checking ins, phone reservations and resolving problems with misbehaving guests, noise after quiet hours, smoking, too much drinking, etc.
- During night shift I was responsible for night audit and preparing and putting out and starting breakfast
- Hotel had 54 rooms.
Education
High School diploma -
High School #143 Gorky
Gorky Water Academy -
Nizhny Novgorod
Skills
- Cash handling
- Customer service
- Multitasking
- Attention to detail
- Computer skills
- Bilingual
- Hotel management
- Night audit
- Hand tools remodeling
- Supervising experience
- Excellent Customer Service
- Consistently achieved a 95% customer satisfaction rating
- Successfully managed up to 5 tasks simultaneously, reducing wait times by 20%
- Attention to Detail
- Maintained accurate hotel records, resulting in a 30% reduction in billing errors
Accomplishments
Successfully trained and mentored 3 new front desk agents
Personal Information
Date of Birth: 01/01/1977
Languages
- English fluent
- Russian native
Timeline
Front Desk Agent
LuxUrban Bogart Hotel Brooklyn, NY
2023.05 - Current
Front Desk Agent
Hilton, Best Western, LuxUrban Hotels
2021.10 - 2023.03
Front Desk Manager
Best Western West Lebanon, NH
High School diploma -
High School #143 Gorky
Gorky Water Academy -
Nizhny Novgorod
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