Alex Gutierrez
SPRING VALLEY,CA
Summary
Highly motivated Senior IT Specialist with extensive experience in designing, implementing, and managing complex network infrastructures. Committed to learning new technologies and continuously expanding knowledge. Proficient in network protocols, troubleshooting, and optimizing performance to ensure secure and efficient operations. Skilled at handling high-pressure environments and delivering top-tier support to clients. Certified in CompTIA Security+ with TS/SCI W/Poly clearance.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior Information Technology Specialist
Apex Systems
08.2023 - Current
- Managed network technologies including IPv6, EIGRP, BGP, VLANs, VPNs, and NAT
- Provided on-site and remote network support, ensuring optimal performance and connectivity
- Diagnosed and resolved hardware and software malfunctions
- Executed MAC tasks including relocations and peripheral management for seamless network transitions
- Delivered expedited VIP support, ensuring priority handling and resolution.
- Streamlined IT operations by implementing efficient processes and procedures, optimizing system performance.
Cyber Defence Operator, Senior Airmen
United States Air National Guard
05.2023 - 06.2024
- Designed, installed, and supported secure network systems
- Analyzed equipment performance records to determine future maintenance needs
- Resolved network connectivity issues through skilled troubleshooting and repairs
- Provided technical assistance and network improvements to enhance system security.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Deployment Technician Junior
Apex Systems
05.2023 - 08.2023
- Installed and upgraded network hardware and systems at various military bases
- Configured, assembled, and installed network devices including laptops, microcomputers, and workstations
- Provided first-line support for network service interruptions, including power outages and wiring problems.
- Developed detailed documentation for deployment procedures, ensuring consistent results across projects.
Capabilities Manager, Senior Airman
United States Air Force
12.2021 - 04.2023
- Monitored enterprise-wide network operability and provided 24/7 global operations watch
- Managed service outages and escalated mission-impacting network issues
- Handled VIP work orders and provided up-to-date information on task completion.
- Managed and motivated employees to be productive and engaged in work.
Data Center Technician, Airman First Class
United States Air Force
06.2021 - 11.2021
- Managed data center equipment installation and sustainment, including servers and network infrastructure
- Worked on tickets for installing and maintaining core computing equipment and network devices
- Handled cable management for power, fiber optic, ground, and copper cables
- Communicated project updates and troubleshooting progress to customers.
- Optimized data center performance through regular equipment audits and updates, ensuring optimal functionality.
Client System Technician
United States Air Force
12.2019 - 05.2021
- Renovated classrooms for enhanced E-learning environments
- Managed IT inventory and ensured compliance with DOD regulations
- Rapidly deployed teleworking capabilities and solutions to COVID-19 restrictions
- Provided over-the-phone end-user troubleshooting and assistance
- Resolved tickets involving hardware, software, and network issues.
- Established strong relationships with clients through consistent professionalism and timely response to inquiries or concerns.
Education
Bachelor of Science - CIS With Emphasis On Cloud Administration
California Institute of Art And Technology
National City, CA12.2025
Skills
- Cloud Administration
- Windows OS & AD
- PowerShell
- Network security
- MS Office Suite
- Virtualization Technologies
- System Administration
- Data Center Management
- Critical Thinking
- Technical Support
Certification
CompTIA Security+ (2020)
Clearence
TS/SCI With Polygraph
Timeline
Senior Information Technology Specialist
Apex Systems
08.2023 - Current
Cyber Defence Operator, Senior Airmen
United States Air National Guard
05.2023 - 06.2024
Deployment Technician Junior
Apex Systems
05.2023 - 08.2023
Capabilities Manager, Senior Airman
United States Air Force
12.2021 - 04.2023
Data Center Technician, Airman First Class
United States Air Force
06.2021 - 11.2021
Client System Technician
United States Air Force
12.2019 - 05.2021
Bachelor of Science - CIS With Emphasis On Cloud Administration
California Institute of Art And Technology