Alex GUTIERREZ
Kansas City,MO
Summary
Driven apprentice in Electrical Trade seeking hands-on training opportunities to apply theoretical knowledge. Focused on contributing to team success and acquiring valuable industry experience. Committed to skill development for a sustainable career in the electrical field.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
City Of Kansas City, Mo. Government
Kansas city, MT
01.2025 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Developed rapport with customers through active listening, resulting in increased customer retention and positive client feedback.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence
- Assisted residents with inquiries regarding city services and programs
- Processed service requests and complaints through a citywide ticketing system
Customer Service Representative
Lowes
Kansas city, MT
03.2024 - 12.2024
- Cultivated product knowledge to deliver tailored recommendations based on customer needs
- Addressed customer complaints with empathy, fostering loyalty and encouraging repeat business
- Collaborated with team members to resolve customer issues efficiently.
Education
Industrial Electrician - Electrical Engineering
Metropolitan Community College
Kansas City, MO05-2028
High School Diploma -
Smithville High School
Smithville, MO05-2013
Skills
- Electrical maintenance
- Equipment troubleshooting
- Customer service
- Project management
- Safety compliance
- Technical documentation
Languages
Spanish
Professional
Timeline
Customer Service Representative
City Of Kansas City, Mo. Government
01.2025 - Current
Customer Service Representative
Lowes
03.2024 - 12.2024
Industrial Electrician - Electrical Engineering
Metropolitan Community College
High School Diploma -
Smithville High School