JUAN GUEVARA
La Puente,CA
Summary
Customer Service Specialist experienced in prioritizing and multi-tasking within fast-paced environments. Delivered effective solutions to escalated customer support issues while collaborating with team members to achieve business objectives. Focused on enhancing customer satisfaction and operational efficiency.
Overview
1
1
year of post-secondary education
14
14
years of professional experience
Work History
Customer Service Representative
Prudential Overall Supply
Commerce, California
03.2025 - Current
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved customer complaints effectively and professionally.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Assisted customers with inquiries about products and services.
- Developed strong customer relationships to encourage repeat business.
- Managed order processing and ensured timely delivery of supplies.
- Facilitated daily loading and unloading of truck to ensure timely deliveries.
- Ensured proper handling of soil to prevent contamination of clean garments.
Delivery driver
Vds delivery
Ontario, California
05.2019 - 03.2025
- Delivered packages efficiently to various locations while following assigned routes.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Managed time effectively to meet strict delivery schedules consistently.
- Communicated effectively with dispatch to receive and confirm delivery instructions.
- Ensured compliance with safety regulations during transportation of goods.
- Drove safely in all weather conditions including rain, snow, sleet, ice.
- Navigated routes with relevant map programs and GPS systems.
- Inspected delivery vehicle for maintenance needs before starting routes.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Operated 26ft bobtail truck safely and efficiently during daily deliveries.ly
- Executed timely delivery of bulk mail to ensure prompt service.
- Drive in regional areas LA county, oc county, SD county, kern county, SB county, riverside county.
- Conducted pre-trip and post-trip inspections of truck daily to ensure safety.
Maintenance Technician
Fleetwood fiber packaging
City of Industry, California
09.2017 - 05.2019
- Performed routine maintenance on production equipment to ensure optimal functionality.
- Implemented preventive maintenance plans to reduce equipment downtime.
- Partnered with team members to troubleshoot and resolve equipment malfunctions, enhancing operational efficiency.
- Cleaned and washed all printing cylinders to maintain optimal print quality.
- Make sure all dye knives are sharp and in proper working conditions
- All preventive maintenance should be done to machines not running overnight ensure are ready for morning shift
- Recorded maintenance activities and repairs in company management systems to ensure accurate tracking.
- Replaced defective parts such as bearings, seals, gears, valves.
- Developed preventive maintenance plans that minimized equipment downtime.
- All preventive maintenance should be done to machines not running overnight ensure are ready for morning shift
- Operated hand and power tools to complete repairs.
- Cleared clogged drains and replaced valves, faucets, and fixtures.
- Documented maintenance activities and repairs in company management systems.
- Maintained accurate records of all maintenance activities performed.
- Inspected grounds and buildings to identify, minimize and correct hazardous property conditions or liability concerns.
- Make sure all dye knives are sharp and in proper working conditions
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
- Assisted in the installation of new machinery and equipment.
- Routinely inspected plant equipment for signs of wear or malfunctioning parts.
Maintenance Technician
Snak King
City of Industry, California
12.2016 - 09.2017
- Conducted regular equipment and facility inspections to ensure optimal performance and compliance with safety standards.
- Performed preventive maintenance on machinery, minimizing downtime and enhancing overall reliability.
- Assisted in troubleshooting mechanical issues, contributing to sustained operational efficiency.
- Performed electrical, plumbing, and painting maintenance tasks to ensure facility operations.
- Responded promptly to emergency breakdowns at any time during shift hours.
- Performed electrical repairs, plumbing fixes, and painting tasks.
- Operated hand and power tools to complete repairs.
- Ensured cleanliness and organization of maintenance work areas to promote safety.
- Cleaned work areas to maintain a safe environment free from debris or hazardous materials.
Packaging machine operator
Snak king
City of industry, CA
01.2013 - 12.2016
- Maintain, run, and overlook multiple packaging machines make sure all edible product, bag seals and expiration dates meet standards.
- Maintenance, troubleshoot any mechanical problems.
- Work in hand and hand with maintenance team to correct any issue.
- Calibrated fiber optic photocell readers to ensure optimal performance.
- Executed routine maintenance tasks on all machines.
Education
Industrial Electrical Technology Certificate -
Chaffey College
Chino, Ca 08.2016 - 08.2017
Skills
- Customer service
- Effective Communication
- Time Management
- Collaboration
- Delivery Coordination
- Safety Compliance
- Workplace Safety
- Preventive maintenance
- Troubleshooting
- Diagnosing repairs
- Industrial electrical maintenance
- Electrical motors/controls
- Static device maintenance
- Basic electrical knowledge
- Plumbing
- Handyman tasks
- Packaging systems
- Power and hand tools
- Maintenance Coordination
- Cleanroom knowledge
- Electrical blueprint knowledge
- Concrete
- Preventive maintenance
Skill Summary
Certified Industrial Electrical Technology Maintenance, 1, Troubleshooting and diagnosing repairs, Ishida twiner UVA, UVA twiner, Packaging systems, Apstar 6 color high graphics printing press, Bobst die cutting flexo machine, Work well with others, Very professional, Dependable, Quick learner, Always looking to improve
Timeline
Customer Service Representative
Prudential Overall Supply
03.2025 - Current
Delivery driver
Vds delivery
05.2019 - 03.2025
Maintenance Technician
Fleetwood fiber packaging
09.2017 - 05.2019
Maintenance Technician
Snak King
12.2016 - 09.2017
Industrial Electrical Technology Certificate -
Chaffey College
08.2016 - 08.2017
Packaging machine operator
Snak king
01.2013 - 12.2016