Alex Hargrave
Field Service Supervisor
Peculiar,MO
Summary
Results-driven Field Service Supervisor with a decade of proven expertise in the technician field. Adept at leading and motivating high-performance teams to deliver exceptional service in electrical systems installation, maintenance, and repair. In-depth knowledge of electrical codes and regulations, coupled with strong project management skills, ensures successful project completion on time and within budget. Committed to safety excellence, customer satisfaction, and continuous professional development. Seeking an opportunity to leverage my leadership and technical skills to drive operational efficiency and exceed client expectations in the role of Field Service Supervisor.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
3
3
Certifications
Work History
Dealer Sales & Service Consultant
Deluxe Corporation
Peculiar, MO
04.2022 - Current
- Understanding Customer Needs: Consult with clients to understand their specific forms and document requirements.
- Product Knowledge: Provide expertise on various types of forms, including custom forms, compliance forms, and document management solutions.
- Customer Support: Provide ongoing support to clients, including answering questions and resolving problems. Maintain good customer relationships and ensure satisfaction.
Field Service Supervisor
American Utilty Services
Lenexa, KS
01.2014 - 04.2022
- Led a team of 40 technicians in providing top-quality electrical services to commercial and residential clients.
- Oversaw scheduling, resource allocation, and project planning, resulting in a 15% increase in team productivity.
- Ensured adherence to electrical codes and safety regulations, maintaining an accident-free work environment.
- Collaborated with clients to assess their electrical needs, propose solutions, and deliver outstanding service, resulting in a 20% increase in client satisfaction.
- Conducted regular safety training sessions, reducing workplace incidents by 30%.
- Successfully managed and completed high-profile plumbing projects, including Meter Replacement and Service Line Repiping, within budget and ahead of schedule.
- Coordinated repairs and maintenance actions for fleet Type equipment.
Education
Associate of Science - Business Administration, Business Management
06.2012 - 08.2014
High School Diploma - Business Administration And Management
08.2008 - 05.2011
Skills
Electrical Systems Expertise
Troubleshooting
Code Compliance
Wiring and Circuitry
Equipment Proficiency
Automation and Control Systems
Team Leadership
Project Management
Training and Development
Safety Management
Customer Relations
Team Collaboration
Problem-Solving
Effective Communication
Adaptability
Continuous Learning
Quality Control
Resource Management
Client Satisfaction
Reporting and Documentation
Project Planning
Certification
Certified Occupational Safety and Health Administration (OSHA), American Utility Service
Timeline
Dealer Sales & Service Consultant - Deluxe Corporation
04.2022 - Current
Manufacturer-Specific Certification, American Utility Services
02-2017
Leadership and Management Certification, American Utility Services
03-2015
Certified Occupational Safety and Health Administration (OSHA), American Utility Service
12-2014
Field Service Supervisor - American Utilty Services
01.2014 - 04.2022
Chicago State University - Associate of Science, Business Administration, Business Management
06.2012 - 08.2014
Thornton Township High School - High School Diploma, Business Administration And Management
08.2008 - 05.2011