Alex Hargrave
Contractor
Peculiar,MO
Summary
Strategic Supervisor with expertise prioritizing projects, planning workflow and managing employees to achieve operational goals. Resourceful individual with 5 years of active experience managing efforts within deadline-driven environments. Diplomatic individual with strong leadership and decision-making skills.
Overview
7
7
years of professional experience
3
3
years of post-secondary education
Work History
Dealer Sales & Service Consultant
Deluxe Corporation
Peculiar, MO
04.2022 - Current
- Discussed options with clients and determined appropriate plans.
- Documented payment details and personal information on customer accounts.
- Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
Field Service Supervisor
American Utilities Service
Lenexa, KS
01.2017 - 04.2022
- Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
- Reworked positions and workflow based on individual abilities and production targets.
- Addressed issues with employees and customers to manage healthy conflict resolutions.
- Conducted monthly meetings with employees to discuss safety issues, status and development.
- Documented construction and extraction workers' hours, wages and other pertinent information.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
Education
High School Diploma - Business Administration And Management
Thornton Township High School
Harvey, IL 08.2008 - 05.2011
Associate of Science - Business Administration, Business Management
Chicago State University
06.2014 - 05.2014
Skills
LeadershipOrganizational skillsRecruitingRenovationSalesField Auditing
Customer Support
CleaningMentoringAccount managementField serviceWarehouse experienceAdministrative experienceSupervising experienceCustomer serviceForklift safetyCost controlTool and Equipment MaintenanceCertifications and LicensesOSHA 10Forklift CertificationDriver's LicenseCustomer Relationship Management
Document analysis
Data validation
Timeline
Dealer Sales & Service Consultant
Deluxe Corporation
04.2022 - Current
Field Service Supervisor
American Utilities Service
01.2017 - 04.2022
Associate of Science - Business Administration, Business Management
Chicago State University
06.2014 - 05.2014
High School Diploma - Business Administration And Management
Thornton Township High School
08.2008 - 05.2011