Alex Hermosillo
Santa Ana,CA
Summary
I am a proactive and committed professional with a foundation in sales and customer service. my dedication revolves around providing impactful solutions that genuinely enhance the experiences of both businesses and individuals. skilled communication is my strength, I thrive in using strategic dialogue to positively influence others in demanding and fast-paced environments. I'm an initiator at heart, driven by a genuine passion for sales and equipped with an eagerness to learn, which drives my success.
Overview
6
6
years of professional experience
Work History
CA Licensed Realtor
IValue
Santa Ana, CA
04.2022 - Current
- Increased home sales by providing exceptional customer service and maintaining strong relationships with clients.
- Facilitated smooth transactions by coordinating with various stakeholders such as title companies, inspectors, appraisers, and attorneys. Provided expert guidance on property improvements to enhance value prior to sale or rental listings.
- Streamlined the home buying process for clients, resulting in quicker closings and satisfied customers. Negotiated favorable terms for clients during contract discussions, ensuring their best interests were represented.
- Assisted first-time homebuyers in navigating the real estate market, leading to successful purchases and happy homeowners. Collaborated with mortgage lenders to secure financing options for clients, expediting the closing process.
- Conducted comprehensive market analyses to determine optimal listing prices for sellers, maximizing profits while minimizing time on market. Maintained up-to-date knowledge of local market trends and regulations, providing valuable insights and advice to clients.
Client Support Consultant
La Palma, CA
La Palma, CA
04.2019 - 06.2019
- In a consultative role at ADP, LLC, consistently surpassed client expectations by effectively managing payroll accounts and resolving intricate account-related challenges in adherence to standard operating procedures. Proficient in using a multi-line phone system, adeptly directed clients to relevant departments, including HR, tax, and Workers Compensation services. Utilizing ERP systems such as ORACLE and SAP, alongside Microsoft Outlook, Excel, and Word, executed daily tasks efficiently.
- Enhanced client satisfaction by addressing concerns and providing prompt resolutions. Collaborated with cross-functional teams to resolve complex client issues promptly and effectively.
- Managed a diverse portfolio of clients, ensuring personalized support and tailored solutions.
- Acted as a liaison between clients and internal departments for seamless coordination of resources required for successful project execution.
Account Associate
LEAF Commercial Capital
Orange, CA
06.2018 - 12.2018
- In a B2B role, facilitated the direct funding process for client business owners. Focus centered on delivering exceptional customer service tailored to client concerns, goals, and timelines. Maintained a proactive approach, ensuring timely follow-ups and consistently surpassing client expectations by honoring commitments.
- Skillfully negotiated contract terms with clients while effectively coordinating with various internal departments, placing a strong emphasis on fostering new business development. These responsibilities included meeting monthly sales quotas, and this dedication led to achieving Sales Rep of the Month award in October 2018, securing a total funded loan volume of $1.1M. Strategically utilized system features in the CRM system to leverage key leads.
- Frequent collaboration and team building across various departments, fostering genuine relationships with business executives and internal teams. Operating in strict adherence to federal lending compliance and business policies, prioritized the safe handling of sensitive client information.
Education
Bachelor of Arts - Business Economics
California State University - Long Beach
Long Beach, CA06.2017
Skills
- Strategic Communication
- Emotional Intelligence
- Active Listening
- Client relationship management
- Contract Negotiation
- CRM Systems
- Microsoft Office
Timeline
CA Licensed Realtor
IValue
04.2022 - Current
Client Support Consultant
La Palma, CA
04.2019 - 06.2019
Account Associate
LEAF Commercial Capital
06.2018 - 12.2018
Bachelor of Arts - Business Economics
California State University - Long Beach