Alex Heymann
Denver,CO
Summary
Proven team player with extensive experience in customer service and cash handling, demonstrated during my time at Shake Shack and Adam and Eve. Excelled in creating welcoming environments and streamlining operations, significantly enhancing guest satisfaction. Skilled in product knowledge and complaint resolution, I effectively trained staff and improved service efficiency in multiple different positions.
Overview
3
3
years of professional experience
Work History
Team Member
Shake Shack
10.2023 - Current
- Operated register to process payments and collect cash payment for order totals.
- Established welcoming atmosphere by greeting each guest warmly.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Cleaned and organized kitchen, dining and service areas.
Sales Associate
Adam and Eve
07.2021 - 02.2022
- Engaged with customers to build rapport and loyalty.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Prepared merchandise for sales floor by pricing or tagging.
- Continually worked to increase knowledge on many different products/brands.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Helped to educate customers on sexual health basics and provided a comfortable environment to discuss unfamiliar topics.
Education
High School Diploma -
Carroll Senior High School
Southlake, TX06.2021
Skills
- Cash Handling
- Customer Service
- Organizing Work Stations
- Equipment Operation
- Complaint resolution
- Cleaning
- Product Knowledge
- Collaboration and Teamwork
Timeline
Team Member
Shake Shack
10.2023 - Current
Sales Associate
Adam and Eve
07.2021 - 02.2022
High School Diploma -
Carroll Senior High School