Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Websites
References
Timeline
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Alex Hill

Palmyra,NJ

Summary

A professional hard worker, dedicated to creating a 'customer-first' culture. With over five years in customer service, my experience in the field has shown me to be a team player, with an upbeat, positive attitude. Previous experience as a trainer also provides me with a background in leadership, exceptional communication, and attention to detail.

Overview

5
5
years of professional experience

Work History

Assembly

Northeastern Precision Products
Bensalem, PA
11.2024 - Current
  • Operated hydraulic presses and CNC machines to assemble precision components according to specifications
  • Installed various hardware and fasteners with attention to quality and efficiency
  • Performed in-process and final quality checks to ensure compliance with engineering standards
  • Maintained and cleaned hand tools and equipment to ensure optimal performance and safety
  • Followed detailed work instructions and upheld a clean, organized work environment

Barista Trainer

STARBUCKS COFFEE COMPANY
Maple Shade, NJ
09.2022 - 01.2025
  • Delivered exceptional customer service by fostering a friendly, welcoming environment.
  • Prepared a wide variety of hot and cold beverages, maintaining quality and presentation standards.
  • Trained new hires on drink preparation, customer interaction, and safety protocols.
  • Managed inventory, monitored stock levels, and ensured efficient use of supplies.
  • Addressed customer concerns professionally, resolving issues quickly and effectively.
  • Maintained a clean, sanitary workspace by regularly cleaning counters, machines, and seating areas.
  • Promoted seasonal products and upsold menu items to increase sales.

Lifeguard

Millennial Pools
Berlin, NJ
07.2021 - 09.2022
  • Monitored pool areas to ensure guest safety, responding immediately to emergencies.
  • Applied first aid and CPR skills to assist individuals in distress, maintaining proficiency through ongoing training.
  • Conducted regular safety inspections, managed pool opening tasks, and maintained a safe environment.
  • Enforced pool rules, proactively identifying and addressing unsafe behaviors.
  • Provided courteous customer service, assisting guests with inquiries and resolving concerns.

Crew Member

Jersey Mike's Subs
Cinnaminson, NJ
10.2020 - 05.2022
  • Operated in a high-volume, fast-paced environment, efficiently preparing and serving food.
  • Maintained inventory levels by restocking ingredients and monitoring supply needs.
  • Delivered consistent, high-quality customer service by accurately taking and fulfilling orders.
  • Collaborated with team members to ensure seamless kitchen operations and customer satisfaction.

Education

High School Diploma -

Palmyra High School
Palmyra
06-2022

Skills

  • CNC operation
  • Hydraulic press operation
  • Equipment maintenance
  • Leadership skills
  • Inventory management
  • Customer service
  • Employee training
  • Effective communication
  • Team collaboration
  • Technical troubleshooting
  • Sales promotion
  • Time management
  • Problem solving
  • Conflict resolution
  • Data entry

Accomplishments

  • Promoted to Barista Trainer (Starbucks, March 2023)
  • Partner of the Quarter Award (Starbucks, February 2024)

Languages

English
Professional

References

References available upon request.

Timeline

Assembly

Northeastern Precision Products
11.2024 - Current

Barista Trainer

STARBUCKS COFFEE COMPANY
09.2022 - 01.2025

Lifeguard

Millennial Pools
07.2021 - 09.2022

Crew Member

Jersey Mike's Subs
10.2020 - 05.2022

High School Diploma -

Palmyra High School

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