Alex Hofer
Pasadena,California
Summary
Building maintenance technician with 4+ years of locksmithing experience, including tenure at Caltech. Expertise in doors and locking systems, including repair, installation, and security troubleshooting. Strong customer service skills and accurate maintenance recordkeeping. Proven ability to manage multiple priorities and resolve security issues efficiently.
Overview
2
2
Languages
6
6
years of professional experience
Work History
Commercial Locksmith Technician
Absolute Lock and Security
07.2025 - Current
- As a Commercial Locksmith Technician my main responsibilities are to perform maintenance, repair, installation and troubleshooting of commercial locks, doors, and safes. Serving clients in various industries such as: retail, manufacturing, logistics, healthcare, and office settings. Providing a professional level of service and responsiveness at all times.
- Responded to emergency and routine service requests independently using company vehicle.
- Communicated professionally with customers at job sites to ensure effective work completion.
- Managed inventory of hardware and parts to ensure timely work order completion.
- Work as a team to complete complex projects such as concealed closure replacements, pivot replacements, and continuous hinge installations.
- Travel safely to all job sites within a service area encompassing the greater southern California region.
- Safely work with all hand/power tools of the locksmith trade. Work safely on ladders, at heights.
- Use a mobile device to provide detailed reports of all work performed to all clients including; facilities management companies, loss prevention companies, property management and corporations.
Locksmith/Carpenter Aide – Lock and Key Shop; Facilities Operations
California Institute of Technology
05.2021 - 12.2024
- As Locksmith/Carpenter Aide my main responsibilities were to perform maintenance, repair, and installation of mechanical and electronic locking devices in all campus buildings and properties. Performing all work in a safe, and efficient manner to complete scheduled and preventative maintenance work, while adhering to ADA and Fire Code regulations.
- Maintained, adjusted, repaired, and replaced various locking mechanisms, ensuring reliable security across campus facilities.
- Maintained/modified more than 50 different master key systems across the Caltech campus.
- Designed multi-level master key systems, using Medeco, Sargent, and Schlage keyways.
- Redesigned various types of lock cylinders to use as many as 5 different keys.
- Performed repairs on both wood and metal doors to ensure proper operation of door hardware such as, surface/concealed door closures, panic hardware, hinges, locking devices, astragals, and door bottoms/seals/sweeps.
- Completed monthly and annual maintenance on doors and locking devices, supporting facilities preventative maintenance program and enhancing overall safety.
- Responded to emergency calls, resolving urgent building security concerns such as lockouts and safety-related issues to maintain campus safety.
- Work with facilities shops to effectively coordinate and complete routine maintenance and ongoing projects.
- Communicate in a professional manner with a diverse campus population to facilitate the completion of all work.
- Provided campus key control using electronic database. Issued daily checkout keys to appropriate staff and maintained records of all keys issued.
Education
Fire Science; Building Systems; Fireground Operations
Rio Hondo College
Whittier, CA01-2014
Certificate of Completion - Electrical Craft Helper
Los Angeles Trade Technical College
Los Angeles, CAElectronic Access Control Systems; Architectural Hardware; Exit Devices
Assa Abloy
OSHA-10 – General Industry
OSHA
Skills
- 4 years of locksmithing/building maintenance experience
- Commercial/Institutional Locksmith
- Experience working with electronic locks and access control hardware
- Ability to provide accurate and detailed record keeping
- Multitasking and problem resolution
- Experience working independently, and as part of a team
- Demonstrated punctuality and responsiveness
- Ability to communicate effectively
- Detail oriented, responsible, and reliable
- Advanced problem solving
- Microsoft Office proficiency
- Experience safely working with hand and power tools
- Safety and lifting
- Auditory and visual acuity
- Cylindrical locks
- Mortise hardware
- Master key systems
- Door hardware
- Key control
- Lock installation
- Preventive maintenance
- Emergency lockouts
- Problem solving
- Customer communication
- Team coordination
- Time management
- Door hardware installation
- Exit device maintenance
- Panic bar installation
- Restricted keyway experience
- Ordering parts
- Decision-making
- Client relationship management
Languages
English
Professional
Spanish
Limited
Timeline
Commercial Locksmith Technician
Absolute Lock and Security
07.2025 - Current
Locksmith/Carpenter Aide – Lock and Key Shop; Facilities Operations
California Institute of Technology
05.2021 - 12.2024
Fire Science; Building Systems; Fireground Operations
Rio Hondo College
Certificate of Completion - Electrical Craft Helper
Los Angeles Trade Technical College
Electronic Access Control Systems; Architectural Hardware; Exit Devices
Assa Abloy
OSHA-10 – General Industry
OSHA