JOSEPH CARVALHO
Benicia,CA
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively and quickly mastering new skills.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Locksmith Technician
B&B Locksmith and Security Inc.
Walnut Creek
08.2022 - 02.2024
- Lock installation and repair, including fresh installation of hardware and troubleshooting damaged hardware to make a proper repair
- Key cutting and key duplication, whether decoded by lock or copied from original
- Rekeying locks, for automotive cylinders or ignitions as well as commercial/residential cylinders, master pinned or regular
- Picking and decoding locks, weather for an eviction, emergency lockout service or automotive key duplication
- Lockout experience for residential, commercial, and automotive.
- Automotive key and remote programming, add a key service or all keys lost.
- Commercial storefront experience with panic hardware, door closers, and basic access control.
Department Manager
Ace Hardware
Benicia
08.2021 - 08.2022
- Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands
- Investigated and resolved customer inquiries and complaints quickly
- Cross-trained and backed up other Department Managers, especially plumbing and electrical departments
- Earned certifications in basic training for wide verity of subjects, including basic plumbing for residential and sanitary installations
- Took on more responsibility of services offered at the store including cutting and programing automotive transponder chip keys and rekeying locks.
Cashier
Ace Hardware
Benicia
07.2020 - 05.2022
- Answered questions about store policies and addressed customer concerns
- Helped customers complete purchases, locate items and join reward programs
- Processed customer refunds and exchanges according to established guidelines
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store
- Investigated and resolved customer inquiries and complaints quickly
- Engaged with customers to build rapport and loyalty.
Sales Associate
Ace Hardware
Benicia
05.2021 - 08.2021
- Helped customers locate products and checked store system for merchandise at other sites
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Recommended, selected and helped locate products needed by the customer
- Advised customers on how to make basic repairs to their homes or appliances
- Worked the key service, cutting keys and setting universal pin pad locks.
Teacher
Brickspace - A Lego Learning Center
Benicia
07.2018 - 01.2019
- Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies
- Supervised learning groups of students in classroom stations
- Incorporated multiple types of teaching strategies into classroom
- Fostered team collaboration between students through group projects.
Education
Associate - Liberal Studies
Solano Community College
06.2021
High school or equivalent -
Benicia High School
06.2018
Skills
- Locksmithing - 1 year
- Client Services - 2 years
- Skilled With Hand and Power Tools - 3 years
- Problem Solving Skills - 3 years
- Team Player - 5 years
Certification
- Locksmith License
- Class C Driver's License
Timeline
Locksmith Technician
B&B Locksmith and Security Inc.
08.2022 - 02.2024
Department Manager
Ace Hardware
08.2021 - 08.2022
Sales Associate
Ace Hardware
05.2021 - 08.2021
Cashier
Ace Hardware
07.2020 - 05.2022
Teacher
Brickspace - A Lego Learning Center
07.2018 - 01.2019
Associate - Liberal Studies
Solano Community College
High school or equivalent -
Benicia High School
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