Osward La Rosa Ramirez
East Elmhurst,NY
Summary
Versatile and achievement-oriented professional with a notable tenure at Astoria Locksmith and Doors, where I significantly enhanced client satisfaction through expert emergency lockout services and innovative security solutions. Specialized in automotive locksmithing and excelled in customer service, I consistently contributed to business growth by implementing cutting-edge security technologies and fostering positive client relationships.
Overview
14
14
years of professional experience
Work History
Locksmith Technician
Astoria Locksmith and Doors
10.2023 - Current
- Improved client satisfaction by providing prompt emergency lockout services for vehicles, homes, and offices.
- Restored functionality to damaged locks by disassembling and replacing worn or broken components as needed.
- Performed accurate diagnostics on malfunctioning locks to identify issues and implement appropriate repair solutions swiftly.
- Streamlined key duplication process with the use of advanced cutting machines, resulting in faster turnaround times for clients.
- Cut new keys from code using specialized equipment when original keys were lost or unavailable.
- Decreased response time to emergency situations with effective route planning and efficient dispatch coordination.
- Installed electronic access control systems, enhancing overall building security for commercial clients.
- Maintained up-to-date knowledge of industry trends and advancements through regular participation in locksmith training programs and workshops.
- Enhanced security measures by installing and maintaining various lock systems in residential, commercial, and automotive settings.
- Safeguarded client properties by rekeying locks upon request or as part of a security upgrade strategy.
- Educated clients on proper lock usage techniques to reduce instances of damage or malfunction over time.
- Ensured proper functioning of access control systems by performing routine maintenance checks and repairs.
- Collaborated with law enforcement agencies when required, offering expert insights on lock-related matters and assisting in investigations as needed.
- Conducted thorough assessments of existing security measures during consultations, recommending appropriate upgrades to enhance protection levels.
- Collaborated with property management companies to provide comprehensive locksmith services for tenants, ensuring a safe living environment.
- Managed inventory levels effectively, ensuring adequate stock availability for completing assigned tasks without delays.
- Assisted customers in selecting appropriate security solutions based on their specific needs and preferences.
- Increased business revenue by upselling additional security products and services to clients during service calls.
Pizza Maker
Grimaldi's Pizzeria
09.2022 - 02.2023
- Topped pizzas with right ingredients based on orders utilizing recipe-directed amounts and distribution methods.
- Rolled and shaped dough to correct sizes and shapes based on orders to fit in oven and cook evenly.
- Learned and memorized menu items and specials to provide accurate and up-to-date information to kitchen staff.
- Prepared raw materials for cooking by cutting vegetables and preparing dough.
Sous Chef
The Ritz-Carlton Hotel Company
01.2021 - 11.2021
- Managed food preparation tasks during high-volume service periods, ensuring all orders were executed in a timely manner without sacrificing quality or presentation standards.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Planned and directed high-volume food preparation in fast-paced environment.
- Managed inventory levels effectively, resulting in reduced food waste and cost savings for the establishment.
- Collaborated with executive chef to develop innovative menu items, leading to increased guest return rates and positive reviews.
Server
W Hotel
02.2018 - 02.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Bellman
JW Marriott
02.2011 - 07.2016
- Ensured efficient escorting of visitors to assigned quarters.
- Engaged guests in conversation about their stay at the hotel, gathering feedback for management review and potential future improvements.
- Upheld security procedures by verifying identification before releasing stored luggage items or granting access to secured areas within the property.
- Maintained hotel cleanliness standards, ensuring a welcoming atmosphere in all public areas and elevators.
- Transferred luggage, bags, and other items from vehicles and main lobby to and from guest rooms with wheeled cart.
- Enhanced guest satisfaction by promptly and professionally attending to luggage and transportation needs.
- Managed bell carts efficiently, resulting in quick turnaround times for both incoming and departing guests.
- Greeted arriving guests and assisted with luggage, sports equipment, and pets.
- Provided guests with information regarding hotel's amenities, local attractions, nightlife, dining options, museums, and concerts.
- Delivered newspapers, mail, packages, faxes, and check-out invoices to guest rooms.
- Notified front desk manager of any guest issues in need of additional attention.
- Handled guest complaints professionally, resolving issues quickly to maintain high levels of satisfaction.
- Provided safe transportation of guest valuables to assigned rooms or storage locations as required.
- Escorted guests to and from rooms and assisted with baggage.
- Explained important features of guest rooms to travelers.
- Posted and maintained public area signage for hotel.
- Collaborated with housekeeping staff to ensure rooms were ready for new arrivals while adhering to hotel''s strict cleaning protocols.
- Increased repeat visits from satisfied guests through exceptional customer service and attention to detail during their stay.
- Delivered timely room service orders, providing guests with an exceptional dining experience within their rooms.
Education
Bachelor In Architectural Science - Mechanical Engineering
Santa Rosalia
Guarenas, Miranda State , Venezuela 01.2010
Skills
- Automotive locksmithing
- Panic bar installation
- Code compliance awareness
- Access control systems
- Door hardware installation
- Broken key extraction
- Master keying expertise
- Electronic lock programming
- Lock repair
- Keyless entry systems
- Mailbox lock replacement
- Safe manipulation techniques
- Security system integration
- Emergency lockout services
- Lock rekeying
- Commercial lock solutions
- Surveillance systems
- Residential lock installation
- File cabinet locks
- Biometric lock management
- Exit device maintenance
- Vault opening expertise
- Interchangeable core mastery
- Padlock removal techniques
- Lock picking proficiency
- Smart lock configuration
- Gate lock repair
- Lock maintenance procedures
- Window lock servicing
- Ordering parts
- Installing new hardware
- Operating equipment
- Maintaining inventory
- Repairing broken systems
- Cylinder servicing
- Lock picking
- Safe opening
- Lockset functions
- Automotive locks
- Lockset servicing
- Key codes
- Key duplication
- Lock opening techniques
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Locksmith Technician
Astoria Locksmith and Doors
10.2023 - Current
Pizza Maker
Grimaldi's Pizzeria
09.2022 - 02.2023
Sous Chef
The Ritz-Carlton Hotel Company
01.2021 - 11.2021
Server
W Hotel
02.2018 - 02.2019
Bellman
JW Marriott
02.2011 - 07.2016
Bachelor In Architectural Science - Mechanical Engineering
Santa Rosalia
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