Alex Holland
Lake Elsinore,CA
Summary
Forward-thinking Senior Manager adept at managing teams of over 60 employees with direct reports to accomplish challenging objectives. Analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills.
Overview
11
11
years of professional experience
1
1
Certification
Work History
MPI/Senior Manager
Outback Steakhouse
04.2023 - Current
- Analyzed sales reports and customer feedback to inform menu revisions and seasonal promotions.
- Scheduled staff hours and allocated resources to maximize team member performance and labor.
- Estimated food and beverage consumption to determine purchasing requirements.
- Scheduled and received deliveries and verified goods received against paperwork.
- Utilized PMIX to accurately track product waste, sales, and trends.
- Kept accurate records in compliance with sanitation and food service requirements
- Conducted in-store brand safety eco-sure audits.
Bar/FOH Manager
Outback Steakhouse
05.2021 - 04.2023
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Led training for all new bar menu limited time offers.
- Organized monthly liquor inventory counts and restocked supplies by placing orders for spirits, beer,wines and mixers.
- Boosted bar operational efficiency and profitability by mentoring team members on procedures and productivity strategies.
Bartender
Outback Steakhouse
04.2012 - 05.2021
Education
No Degree - Business Education
Riverside City College
Riverside, CAHigh School Diploma -
Murrieta Valley High School
Murrieta, CA06.2007
Skills
- Front of House and Bar Management
- Staff Scheduling
- Vendor Relations
- Guest Interaction
- Critical Thinking
- Food Production Management
- Hospitality Management
Certification
- Servsave Certification
- Food Handlers Card
- RBS Certification
Timeline
MPI/Senior Manager
Outback Steakhouse
04.2023 - Current
Bar/FOH Manager
Outback Steakhouse
05.2021 - 04.2023
Bartender
Outback Steakhouse
04.2012 - 05.2021
No Degree - Business Education
Riverside City College
High School Diploma -
Murrieta Valley High School
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