Alex Hovey
Waterloo,IA
Summary
Highly-motivated employee with the desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Seen as a hardworking employee with customer service, multitasking, and time management abilities.
Dependable Plasma Center Supervisor with a track record of success in field, attention to detail and a proactive mindset. Seeks opportunities to improve processes and workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments.
Overview
11
11
years of professional experience
Work History
Seasonal Worker
Target
Waterloo, IA
08.2013 - 01.2014
- Assisted shoppers in locating desired items within the store.
- Provided excellent customer service at all times.
- Operated a cash register to process customer payments.
- Kept up-to-date on current promotions, policies, and procedures.
Kitchen Prep Cook
Friendship Village
Waterloo, IA
03.2014 - 05.2019
- Prepared ingredients for meals according to recipes and menus.
- Followed instructions from head chef regarding recipe modifications portion size plate presentation garnishes.
- Adhered to safety protocols when handling sharp knives hot surfaces slippery floors hazardous chemicals.
- Assembled dishes according to recipes and presentation standards.
- Communicated effectively with team members about daily tasks assignments schedule changes special requests.
- Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
Plasma Center Technician
Biotite Plasma Services
Waterloo, IA
05.2019 - 12.2019
- Provided excellent customer service by responding promptly to inquiries from donors or staff members.
- Maintained a clean and safe environment by adhering to infection control guidelines at all times.
- Educated donors about the importance of donating plasma safely and responsibly.
- Adhered strictly to all HIPAA regulations when dealing with confidential patient information.
Lead Technician
Biotite Plasma Services
Waterloo, IA
01.2020 - 09.2022
- Oversaw daily operations, delegated tasks and assignments and implemented strategies to optimize workflows.
- Assisted junior technicians in resolving complex technical problems.
- Followed safety practices to safeguard against injury and damage to property.
- Managed quality control and maintained high level of customer satisfaction.
- Conducted system maintenance, including troubleshooting, repairs, upgrades, and installations.
- Maintained a clean, safe, and organized work environment.
- Verified patient information prior to specimen collection.
- Located veins suitable for puncture to draw blood using sterilized needles, vials and other equipment.
Center Supervisor
Biolife Plasma Services
Waterloo, IA
09.2022 - Current
- Supervised staff of up to 10 employees, providing guidance and direction to ensure efficient operations.
- Monitored customer service levels, resolving complaints promptly and professionally.
- Trained new staff on operational processes, customer service standards, and safety protocols.
- Conducted daily meetings with staff to review performance goals and objectives.
- Resolved conflicts among team members in a timely manner using effective communication skills.
- Provided ongoing training to address staff needs.
- Delegated work to staff, setting priorities and goals.
- Resolved customer complaints or answered customers' questions.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
Education
High School Diploma -
West High School
Waterloo, IA05-2016
Skills
- Strong Work Ethic
- Quick Learner
- Staff Management
- Team Leadership
- Time Management
- Communication Abilities
- Processes and Procedures
- Training and Mentoring
- Butterfly Venipuncture
- Customer Service
- Problem-Solving Aptitude
- Attention to Detail
References
References available upon request.
Timeline
Center Supervisor
Biolife Plasma Services
09.2022 - Current
Lead Technician
Biotite Plasma Services
01.2020 - 09.2022
Plasma Center Technician
Biotite Plasma Services
05.2019 - 12.2019
Kitchen Prep Cook
Friendship Village
03.2014 - 05.2019
Seasonal Worker
Target
08.2013 - 01.2014
High School Diploma -
West High School