Alex Ibanez
Houston,Texas
Summary
I am a versatile and goal-oriented professional with experience in signal support and customer service, notably with the United States Army. I have excelled in roles requiring attention to detail and skilled communication, achieving mission success and enhancing customer satisfaction. I am experienced in inventory control and teamwork, demonstrating a positive attitude and leadership in high-pressure environments.
Overview
9
9
years of professional experience
1
1
Certification
4
4
years of post-secondary education
Work History
Signal Support Specialist (25U)
United States Army
03.2019 - 05.2024
- Demonstrated adaptability under pressure while providing signal support for humanitarian aid missions throughout Europe.
- Supported mission success by establishing and operating battlefield radio systems during training exercises and deployments.
- Maintained accountability of all section staff and radio equipment after promotion to a supervisory position.
- Led and taught newer soldiers how to troubleshoot, maintain, and prepare their equipment for field operations.
Food Delivery Driver
Dominos's Pizza
06.2018 - 02.2019
- Managed multiple deliveries simultaneously, maximizing efficiency and productivity.
- Maintained a high level of professionalism throughout interactions with both restaurant staff members and customers.
- Met promised delivery times consistently by using GPS software to spot and avoid traffic delays.
- Provided excellent customer service by being friendly and courteous during interactions to increase satisfaction and loyalty.
Receptionist
Westbury Baptist Church
08.2015 - 05.2018
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Set and confirmed appointments while managing scheduling conflicts.
- Answered phone promptly and directed incoming calls to correct offices.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
Education
Bachelor of Science - Management Studies
University of Maryland Global Campus
Adelphi, MD 2021.12 - Current
Program - Industrial Maintenance Technician
Universal Technical Institute
Houston, TX 07.2024 - 02.2025
Skills
- Goal-Oriented
- Attention to Detail
- Inventory Control
- Customer Service
- Positive Attitude
- Valid Driver's License
- Training and mentoring
- Teamwork and Collaboration
- Signal Intelligence
- Tactical Communication Systems
- Global Positioning Systems
Certification
- Texas Driver's License
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Program - Industrial Maintenance Technician
Universal Technical Institute
07.2024 - 02.2025
Bachelor of Science - Management Studies
University of Maryland Global Campus
2021.12 - Current
Signal Support Specialist (25U)
United States Army
03.2019 - 05.2024
Food Delivery Driver
Dominos's Pizza
06.2018 - 02.2019
Receptionist
Westbury Baptist Church
08.2015 - 05.2018