Alex Jensen
PHOENIX,AZ
Summary
I'm dedicated to a warm, welcoming, and winning store atmosphere! I think the root of our success is in our team, so maintaining a positive and energized environment is crucial. As a trainer I prioritize the comfort and growth of our partners, so gentle and empathetic coaching is my bread and butter. Highlighting strengths and identifying gaps in understanding has led to the seamless addition of several partners, most of which are still members of our team! My goal is to be an effective and reliable barista. Put simply- I love being good at my job.
Overview
2
2
years of professional experience
Work History
Barista Trainer
Starbucks
07.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Repaired minor issues and maintained espresso equipment and coffee machines for smooth functioning.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to store culture by painting A-frames for seasonal and barista-created drinks, creating decorative bulletin boards, and other enriching cosmetic changes.
- Completed Coffee Master training.
Education
No Degree - Interior Design
Maricopa Community Colleges - Phoenix College
Phoenix, AZSkills
- Special Assignments
- Customized Menus
- Quality Control Guidelines
- Drink Consistency
- Hospitality and Accommodation
- Coaching and Development
- Creative Arts
Timeline
Barista Trainer
Starbucks
07.2021 - Current
No Degree - Interior Design
Maricopa Community Colleges - Phoenix College