Alex Johnson
Roseburg,Oregon
Summary
I worked for First Call Resolution for just under a year before deciding to go back to school and get my bachelors in Psychology. During that time, I also worked for a law office doing filing and billing. I am currently finishing up my bachelors, and I plan to go for my masters in counseling in the fall to get my LPC, and become a fully licensed counselor. I would really like to work while going to school, since school is only part time for me.
Overview
7
7
years of professional experience
Work History
Roseburg, OR
07.2018 - Current
Receptionist
Evergreen Family Medicine
Roseburg, OR
05.2023 - 04.2024
- At evergreen Family medicine I worked as a receptionist for two of their family counselors. I would schedule appointments, put in screenings and intakes, and make calls to check in on patients that cancelled their appointments last minute, or ones who have not been seen in a while.
- I got to know most of the patients pretty well. I would listen to their concerns and relay that information back to their counselor to see what more we could do.
- My biggest task was managing both of the schedules for each counselor. Evergreen had hundreds of patients that wanted to be seen for counseling. It was my job to go through all of the patients who wanted to be seen to try and get them in as soon as possible.
- Another task I had was to call each person that was on the schedule for the next day to make sure they would make their appointment. A lot of patients would no show or cancel last minute. If they did so, I would go through the waitlist and see who was the highest priority so we could get them in.
Office Assistant
Andrew Johnson
Roseburg, Oregon
04.2018 - 10.2020
- Andrew D Johnson PC: Johnson Andrew D I worked for this law office for just over two years.
- I left so I could focus on going back to college and get my bachelors in Psychology.
- I filed documents, did billing, and electronically entered data to help organize and close case files.
Customer Service Representative
First Call Resolution
Roseburg, OR
07.2017 - 04.2018
- I started FCR in the beginning of July 2017. I worked there for 9 months as a customer service representative.
- I handled phone calls and emails throughout the day.
- My job was to help customers trouble shoot technical difficulties, as well as process refunds for the product if they did not find to their liking.
- I am good at listening and handling the needs and wants of the customer
- I can type 60 WPM. With my extensive time in college, I know Microsoft Word and Power Point well. I am also familiar with both Windows and Macintosh platforms.
Education
Bachelor of Arts - Psychology
Oregon State University
Corvallis, OR03.2023
High School Diploma -
Roseburg Highschool, Highschool
Associate of Arts - General
Umpqua Community College
Skills
- Windows & Mac OS
- Billing
- Listening
- Microsoft Word
- Power point
- Windows
- Public relations
- Quick learner
- Type 60 WPM
- Multitasking
Timeline
Receptionist
Evergreen Family Medicine
05.2023 - 04.2024
07.2018 - Current
Office Assistant
Andrew Johnson
04.2018 - 10.2020
Customer Service Representative
First Call Resolution
07.2017 - 04.2018
Bachelor of Arts - Psychology
Oregon State University
High School Diploma -
Roseburg Highschool, Highschool
Associate of Arts - General
Umpqua Community College