Nicolas Vega
Philadelphia,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
1
1
Certification
Work History
The University Of Pennsylvania Veterniaran Hospital
01.2018 - Current
- Resolved tickets using the management engine
- Fixed and deployed printers
- Setup Mac and Windows 10/11 computers
- Managed and setup AV events daily
Systems Analyst
Crozer Keystone Health Network
09.2017 - 01.2018
- Submitted tickets in Cerner (Eservice)
- Added/ Removed Physicians, Locations and Facilities
- System Testing for new additions to Cerner
TDR Epic Tester
Thomas Jefferson University
01.2017 - 08.2017
- Located terminals to test application
- Confirmed each terminal could print (Armbands, Specimen labels, local default prints, etc.)
- Identified if the Terminal was Clisup to determine if needed to be mapped
Help Desk
The University of Pennsylvania
08.2016 - 10.2016
- Changed monitors, towers, and printers from multiple locations within the hospital
- Setup devices with Windows 10
- Troubleshoot local user issues (connectivity, mobile device email, etc)
Intern LTS (Local Technology Solutions)
Accenture
05.2016 - 07.2016
- Imaged local laptops and tablets from Windows 7 to 10
- Cleaned up and labeled cables in Boardrooms, Data Storage, and Open Desks
- Worked the front window for local customer issues (BSOD, Battery damage, BitLocker, Etc.)
- Used ServiceNow for office employee issues
- Wiped SSD and HDD
- Configured MDM using Airwave and Touchdown
- Put tickets into service now
Education
Bachelor of Science - Cybersecurity
05.2026
- 100+ hours of corporate-level professional development training
- 250+ Hours of technical training
General Education Diploma (GED) -
03.2010
Skills
- Team Communication
- Microsoft Office Applications (Word, Excel, PowerPoint, Etc 7 Years)
- Mac OS X, Windows 7, Vista, XP
- Mobile OS: IOS, Android, Windows
- Excellent Customer Service Representative
- Trained in Beaker, Cupid, Willow, Stork, OpTime
- Office 365 Experience
Certification
- CompTIA A+, In Progress
- Cisco IT Essentials, Issued 03/15/2016
Languages
English
Native or Bilingual
Japanese
Limited Working
Timeline
- The University Of Pennsylvania Veterniaran Hospital
01.2018 - Current
Systems Analyst - Crozer Keystone Health Network
09.2017 - 01.2018
TDR Epic Tester - Thomas Jefferson University
01.2017 - 08.2017
Help Desk - The University of Pennsylvania
08.2016 - 10.2016
Intern LTS (Local Technology Solutions) - Accenture
05.2016 - 07.2016
Southern New Hampshire University - Bachelor of Science, Cybersecurity
ITWorks - ,
Temple University - General Education Diploma (GED),
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