Summary
Overview
Work History
Education
Skills
Timeline
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Alex Karls

Remote,USA

Summary

With my high energy level and upbeat personality, I believe I can be a valuable asset to your team. My diverse experience, particularly in customer service and safety protocols, has equipped me with the skills necessary for this role. I have a strong focus on teamwork and adaptability, which I have found to be essential for ensuring smooth operations and providing exceptional passenger experiences. My organizational skills shine through in my project planning and training sessions, where I excel at breaking down complex tasks to prevent overwhelm while still helping my colleagues achieve their goals. I am a fast learner who enjoys challenges, and I carry a calm and approachable demeanor that fosters trust and cooperation among both colleagues and passengers. My proven track record in managing in-flight emergencies and delivering excellent customer care speaks to my ability to thrive in high-pressure situations. I am excited about the opportunity to contribute to [Company Name] and would love to discuss how my background and skills align with the needs of your team.

Overview

16
16
years of professional experience

Work History

Merchant Services Specialist

DoorDash
02.2024 - Current
  • 1% Better
  • No better way to be the expert as a merchant support advisor than to just do the work.
  • Served as a liaison between technical support departments and merchants during system updates or troubleshooting incidents.
  • Conducted thorough risk assessments, ensuring compliance with industry regulations and minimizing fraud cases.
  • Managed high-volume portfolios, effectively balancing workload while maintaining strong client relationships.
  • Participated in regular reviews of departmental performance metrics, identifying areas for improvement and strategizing solutions accordingly.
  • Assisted merchants in selecting optimal payment solutions, resulting in increased sales volume.
  • Developed tailored recommendations for merchants based on detailed analysis of their business needs and goals.
  • Enhanced customer satisfaction by promptly addressing and resolving merchant inquiries and concerns.
  • Collaborated closely with cross-functional teams to optimize service offerings and maximize client success.

PERSONAL CRUISE SALES CONSULTANT

Holland America Group
01.2023 - 2024
  • Brand Advocate
  • Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
  • Followed up with existing customers to provide additional support and address concerns.
  • Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
  • Experience with MS Suite (Word, PowerPoint, Outlook)
  • Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
  • Used consultative sales techniques to understand customer needs and recommend relevant products and services.
  • Conducted comprehensive product demonstrations for clients, resulting in increased understanding of features and benefits.
  • Attended ongoing training sessions to stay current on industry trends, market conditions, and product offerings – applying knowledge gained to better serve customers.
  • Maintained sense of urgency in answering customer questions and requests through email or voice messaging.
  • Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.

FLIGHT ATTENDANT

Alaska Airlines
01.2019 - 2023
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.
  • Increased customer loyalty through personalized interactions, promptly attending to concerns, and resolving issues professionally.
  • Performed pre-flight safety checks to verify oxygen masks, life jackets and other emergency equipment in good working order.
  • Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.
  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Enhanced passenger satisfaction by providing exceptional in-flight service and addressing individual needs.
  • Promoted brand reputation by exhibiting professionalism, friendliness, and attentiveness in every interaction with customers.
  • Contributed to company success by consistently achieving high performance ratings for customer service, teamwork, and punctuality.
  • Collaborated with fellow crew members to deliver a seamless travel experience for passengers on domestic and international flights.
  • Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.

OFFICE COORDINATOR

Holland America Group
01.2016 - 01.2019
  • Implement and monitor programs as directed by management, maintain complex schedules and calendars.
  • Developed training handbook for new employees and provides all training and education for new front office personnel.
  • Event planning and Employee event comity.
  • Dynamic Trainer & Communicator
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Provided administrative support to staff members, assisting with daily tasks as needed to promote productivity across the organization.
  • Tracked records, filed documents, and maintained communication between clients to manage office activities.
  • Served as a point of contact for clients visiting the office, providing exceptional customer service that led to increased client retention rates.
  • Oversaw maintenance requests for office equipment, ensuring prompt repairs or replacements as needed to prevent downtime.

GUEST SERVICE SUPERVISOR

Noble House Hotel & Resorts
01.2014 - 01.2016
  • Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
  • Anticipating guests needs, respond promptly, and acknowledge all guest.
  • Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
  • Using positive reinforcement with front desk staff members and promote positive guest relations to all individuals.
  • Collaborated closely with other departments to meet guest needs and provide best possible experience.
  • Resolved customer complaints swiftly, finding resolutions that maintained customer satisfaction.
  • Provided comprehensive training to new hires on company policies, procedures, and customer service expectations.
  • Assisted guests with arranging transportation services or booking local attractions during their stay at the hotel.

ONBOARD ENTERTAINMENT

Carnival Cruise Line
01.2010 - 01.2014
  • Ensured seamless progression of events occur within procedure, accuracy, and performance.
  • Opened brand new ship during the inaugural cruise of the Carnival Breeze.
  • Participated in the development of operational strategy aligned with the brand’s business strategy.
  • Maximize opportunities of increase revenue by up selling and offering enhancements to create outstanding events.
  • Utilized comment and guest satisfaction results to initiate improvements.
  • In charge of all fly-on acts onboard.
  • MC for all onboard entertainment.
  • Onboard events coordinator.

Education

Bachelor of Arts - Geography

St. Cloud State University
St. Cloud, MN
05-2012

Skills

  • Motivated Coach & Leader
  • Strong Sense of Priority
  • Dedicated & Dependable
  • Able to Manage Multiple Projects
  • Excellent Communicator
  • Keen Sense of Urgency
  • Customer service
  • Strong work ethic
  • Attention to detail
  • First aid
  • Team collaboration
  • Hospitality service expertise
  • Time management
  • Verbal and written communication

Timeline

Merchant Services Specialist

DoorDash
02.2024 - Current

PERSONAL CRUISE SALES CONSULTANT

Holland America Group
01.2023 - 2024

FLIGHT ATTENDANT

Alaska Airlines
01.2019 - 2023

OFFICE COORDINATOR

Holland America Group
01.2016 - 01.2019

GUEST SERVICE SUPERVISOR

Noble House Hotel & Resorts
01.2014 - 01.2016

ONBOARD ENTERTAINMENT

Carnival Cruise Line
01.2010 - 01.2014

Bachelor of Arts - Geography

St. Cloud State University
Alex Karls