Alex Koletsos
Norwalk,CT
Summary
Dynamic professional with extensive experience in IT and management, notably at Hexcel, where I optimized network performance and enhanced user satisfaction. Skilled in technical support and relationship building, I successfully led projects that improved operational efficiency and delivered exceptional service, ensuring seamless integration of new systems while fostering strong client connections.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Owner / Manager
Burgers + Pies
09.2019 - 05.2025
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Implemented marketing strategies to increase brand awareness and attract new customers.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Interacted well with customers to build connections and nurture relationships.
Senior IT Analyst
Hexcel
05.2012 - 08.2019
- Managed the daily IT operations of the Stamford HQ and Hartford offices, including responding to a broad-range of IT service requests from all levels of staff and management.
- Collaborated with global IT team, as well as cross-functional teams, including diverse international internal and external contacts to develop customized IT solutions for unique business challenges and coordinate small and large-scale initiatives (e.g. migrations, installations, upgrades, business continuity plans, cyber security enhancements, etc.).
- Led efforts toward migrating legacy applications onto more modern platforms that resulted in improved functionality for end-users; was the Team Lead of SCCM 2016 Software Packaging, testing, updating and configuring new version of software.
- Acted as a subject-matter expert on special projects, which entailed traveling to domestic and international Hexcel sites to train IT personnel and end-users, consult on IT issues, and provide support for meetings, events and conferences.
- Ensured seamless integration of new systems into existing infrastructure, minimizing disruptions for end users.
- Provided 24/7 IT support to senior management team, including C-Suite executives and Board Directors (e.g. acted as dedicated technician for all Board/Committee and Hexcel Leadership Team meetings and events).
- Optimized network performance, upgrading hardware and software components as needed.
Executive Desktop Support, Client/Network Services
GE Corporate
03.2010 - 05.2012
- Directly supported C-Suite executives; set-up technology needs for meetings, including quarterly Earnings calls for CEO and CFO.
- Resolved all ticket requests per SLA; troubleshooted hardware issues throughout the office and for remote team members as needed.
- Enhanced customer satisfaction by streamlining communication channels and improving response times.
- Developed innovative solutions to complex problems, resulting in improved organizational performance; created and updated knowledge-base and informational documents for team.
- Reviewed employee concerns and new opportunities to drive business strategies.
- Led configuration of all equipment during onboarding process for new-hires and mentored junior staff members for accelerated development and career growth within the organization.
IT Technical Support Specialist
CompuCom
01.2008 - 03.2010
- Streamlined IT processes for increased efficiency and reduced downtime; implemented nationwide hardware refresh project for specific clients.
- Diagnosed complex technical problems, saving time and resources by providing effective solutions quickly.
- Provided desktop and on-site networking support for team and worked to quickly resolve any issues that arose.
- Employed remote support tools effectively for efficient troubleshooting of offsite issues.
Premise Technician
AT&T
09.2005 - 01.2008
- Provided exceptional customer experiences while installing or repairing services in both residential and commercial settings.
- Maximized team productivity through collaboration with colleagues on complex installation or repair projects.
- Achieved timely completion of installation projects by effectively managing work schedules and prioritizing tasks.
- Worked with HTT and T100 testing equipment; handled configuration of wireless networks and Outlook set-up (SMTP/POP); installed/ran rg6, rj11 and rj45 cabling and terminations; configured home networks and troubleshooted any technical issues as needed.
Restaurant Manager / Assistant Manager
Various
06.1990 - 02.2005
- Friendly's Restaurant (2004-2005)
- Silver Start Restaurant (2001-2004)
- Driftwood Diner (1990-2001)
Education
Certification - Computer And Information Systems
Katherine Gibbs College
Norwalk, CT12-1999
Skills
- MS Office (Work, Excel, Outlook, Outlook Express); Windows 95, 98, NT, 2000, XP and ME
- Technical/User Support
- Hardware/Software Troubleshooting; router configuration (TCPIP, DHCP, STATIC)
- Ghost software, PC Anywhere; VOIP and Wireless Network
- Project management; executive-level support
- Relationship building; customer relations
Certification
- A+ Certified Technician
- MCOST, MCP, and Network+ Certified
Languages
Greek
Native or Bilingual
English
Native or Bilingual
Timeline
Owner / Manager
Burgers + Pies
09.2019 - 05.2025
Senior IT Analyst
Hexcel
05.2012 - 08.2019
Executive Desktop Support, Client/Network Services
GE Corporate
03.2010 - 05.2012
IT Technical Support Specialist
CompuCom
01.2008 - 03.2010
Premise Technician
AT&T
09.2005 - 01.2008
Restaurant Manager / Assistant Manager
Various
06.1990 - 02.2005
Certification - Computer And Information Systems
Katherine Gibbs College
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