Adrian Gonzalez
Corona,CA
Summary
Seeking a position that will challenge me to actively use my analytical and leadership skills to ensure the success of the team, where my experience, prior achievements, and professionalism will allow myself to become successful with the ability to grow within the company. To help build great lives for those that I come in contact with and lead a team that works towards the same shared goal. Innovative Relationship Manager focused on developing strategic business opportunities by delivering exemplary service to each client's individual needs. Respected professional with exceptional knowledge regarding risk management.
Overview
23
23
years of professional experience
Work History
Relationship Manager Coach
Capital One Auto Finance, National UBC Team
01.2022 - Current
- Lead a team of 7-10 Relationship Managers across various Regional Buying Centers
- In charge of recruiting, hiring, onboarding, and training all new associates that will feed into any one of the 8 COAF RBC’s
- My team oversees and manages some of the top national auto accounts such as Vroom, Texas Direct, Carvana, and CarMax
- Expert in leading with heart while ensuring we deliver results with a proven track record in cultivating record sales and profitability.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Communicated regularly with clients to understand needs, evaluate current product use and cross-sell new products.
Relationship Manager Coach Irvine Regional Buying
Capital One Auto Finance
02.2018 - 01.2022
- Cultivate stellar relationships with our dealerships
- Optimize communication skills by creating strategic deals and goals with dealerships over the phone
- Review the structure in underwriting for COAF
- Guide the deals in house for funding
- Analyze territory production goals
- Help influence the team’s recruiting, interviewing, hiring, onboarding, and development of associate talent
- Guide employee’s success using a framework that encourages employee contribution, feedback, and growth
- Foster a spirit of teamwork and cohesion aligning with Capital One’s open culture and the appreciation of diversity of people and thought.
Relationship Manager Irvine Regional
Capital One Auto Finance
08.2012 - 02.2018
- Buying Center
- Building, maintaining long term relationships, and consistently staying ahead of the competition created with high impact business to business objectives outlined by program goals
- Consistently meeting and exceeding target thresholds
- Also demonstrate great leadership and assisting with new hire training and development
- All this while being well managed, providing white glove service, and participant of various committees within COAF that help keep the branch motivated, and staying ahead of the curve.
Collections Accounts Manager/File Retention Specialist/Vendor Manager
Xceed Financial Federal Credit Union
03.2010 - 08.2012
- Managing anywhere from 60-100+ accounts while maintaining low delinquency, mitigating losses through settlements, modifications, or rewrites, ultimately reaching a “win-win” situation for both members and the credit union
- Also, manage 80+ miscellaneous outside vendors ensuring all documentation is up to date on a constant basis in order for the collections department to have a smooth and successful operation on a day to day basis.
Staff Non-Commissioned Officer
United States Marine Corps
06.2000 - 04.2011
- Charge of Headquarters Platoon
- Managed and supervised a platoon of 40+ marines
- I implement all training requirements for all and new members of this platoon
- I also ensure all members of this platoon meet all physical, and job required standards and are monitored on a quarterly review
- Also oversaw the transportation of multi-million-dollar equipment for deployment and training exercises.
Loan Resolution Counselor III
EMC Mortgage Corporation
06.2009 - 10.2009
- I worked on an outbound Auto Dialer
- Calling on loans from 30-90+ days past due
- Setting up payment plans, and creating resolutions on delinquent accounts
- As well as setting up possible loan modification approvals on both in house modifications, and Making Homes Affordable Modifications.
Foreclosure Specialist Team Leader / Collector
People’s Choice Home Loans Inc
01.2007 - 05.2007
- I worked on an outbound Auto Dialer
- Calling on loans from 30-90+ days past due
- Setting up payment plans, and creating resolutions on delinquent accounts
- Qualified customers for deferments and/or due date changes
- My department is both collections, and customer care
- So I am very well trained in both fields.
Loan Service Counselor II /Collector
Option One Mortgage Corporation
10.2005 - 01.2007
- I worked on an outbound dialer
- Calling on loans from 30-90+ days past due
- Setting up payment plans, and creating resolutions on delinquent accounts
- Contacted references on accounts with no activity
- Worked on a queue which consisted of 150 plus delinquent accounts using Auto-Dialer and Manual dialing.
Sub-Prime, Auto Collections Representative II
Triad Financial Corporation
08.2004 - 10.2005
- Duties included handling heavy incoming/outgoing calls to assist borrowers using Auto-Dialer, communicate delinquency status, resolve problems and expedite receipt of payments
- Performed light skip tracing duties, developed payment plans, maintaining currency while curing delinquency and preventing departmental loss
- Completing departmental forms and systems documentation, complying with quality assurance standards, as well as exceeding the record of check by phones in a single work day for a total of 69 payments.
Education
High School Diploma -
Bolsa Grande High School
Garden Grove, CA06.2000
Skills
- SPECIAL SKILLS
- Strong Negotiator able to influence and negotiate using negotiation skills
- Multi-task able to use multiple computer programs at once and to perform in a fast paced environment while maintaining quality results
- Reliable punctual and dependable to be at work
- Bilingual, able to write and speak Spanish fluently
- Good customer service and telephone skills
- Understanding and application of Collection laws
- Good planning, organizational and prioritizing skills
- Computer Literacy 10-key by sight 10-key by touch, Corel Draw, Microsoft Office 97, Microsoft Office 98, MS Excel 2000, MS Excel 97, Outlook 98, Power Point (PC), Windows 95/98/NT/Me/XP, WordPad, Microsoft Access, Adobe Acrobat, MS Word 2000, MS Word 97, MS Word XP, 45/wpm
- Clerical - Alpha Data Entry, Compose Letter, Data Entry, General Office, Numeric Data Entry, PBX/Switchboard, Reproduction Clerk/Xerox, Typing, Communication, Excellent phone etiquette, Customer Service, Skilled in multi-line telephones, Multi-task oriented, Detailed oriented
- Growth Portfolios
- Deadline Management
- Data Analytics
- Risk Mitigation
- Strategic Selling
- Client Rapport-Building
- Credit Approval and Denial
- Business Activity Tracking
- Financial Reporting and Analysis
- Risk Assessment and Classification
- Write Reports
- Coordinate Training
- Team Leadership
- Attention to Detail
- Critical Thinking
Languages
Spanish
Native or Bilingual
Timeline
Relationship Manager Coach
Capital One Auto Finance, National UBC Team
01.2022 - Current
Relationship Manager Coach Irvine Regional Buying
Capital One Auto Finance
02.2018 - 01.2022
Relationship Manager Irvine Regional
Capital One Auto Finance
08.2012 - 02.2018
Collections Accounts Manager/File Retention Specialist/Vendor Manager
Xceed Financial Federal Credit Union
03.2010 - 08.2012
Loan Resolution Counselor III
EMC Mortgage Corporation
06.2009 - 10.2009
Foreclosure Specialist Team Leader / Collector
People’s Choice Home Loans Inc
01.2007 - 05.2007
Loan Service Counselor II /Collector
Option One Mortgage Corporation
10.2005 - 01.2007
Sub-Prime, Auto Collections Representative II
Triad Financial Corporation
08.2004 - 10.2005
Staff Non-Commissioned Officer
United States Marine Corps
06.2000 - 04.2011
High School Diploma -
Bolsa Grande High School
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