Chantel Wilson
Tustin,CA
Summary
Skilled sales professional with 10 years experience in financial services looking for a competitive position in sales and people leadership to empower and inspire future leaders to drive superior results by providing optimal solutions, service, and satisfaction to the customer base, while growing market share concurrent with the company's goals.
Overview
9
9
years of professional experience
Work History
Relationship Manager Coach
Capital One
Irvine, CA
09.2021 - Current
- Coached and developed a team of 7 Relationship Managers in the Arizona and Nevada territories for the Indirect Consumer Lending Inside Sales Team.
- The team achieved #1 production in Q1, Q2, and Q3 for 2022, and is currently ranked number one in production Q3 2023 for the West.
- Personally managed the Phoenix, AZ territory, a lucrative territory, achieving 110% of goal in Q3 2023.
- Empowered and inspired my associates to develop, maintain, and grow current and potential dealer partners within Independent and Franchise Dealer communities through direct coaching and support.
- Coached in territory planning, account management, strategic selling and partnerships, and providing superior customer service and follow-up to develop superior sales professionals that deliver results.
- Problem-solved excess or misused customer experience funds by creating a Sales presentation and holding a training for 35 Sales professionals on growing accounts through relationship building and leveraging customer experience spend to develop trust, mutual benefit, and strategic partnership.
- Coached and mentored my team to achieve 85% targeted success rate in Q3 2023 on a program aimed at driving profitable subprime business- highest in the West Division
Relationship Manager
Capital One
Irvine, CA
03.2018 - 09.2021
- Team player, with a perfect track record of turning territories from Oregon, Northern and Southern California, and Arizona into performing and profitable business relationships.
- Increased contract volume to 30+ Executive Diamond Level in the first 2 months in the Fresno, CA territory. Grew the Oakland territory beyond previous performance metrics as well.
- Unparalleled customer service approach focused on cultivating lasting relationships with dealer partners through trust, strategic partnership, strong follow through, and a firm commitment to drive business.
- Exceptional understanding of credit policy and flexible buying to make sound business decisions for the company and end consumers.
- Exemplify teamwork by owning and working vacant territories to ensure profitability, while keeping relationships with dealers strong.
- Coached and developed new buyers by sharing best practices, and fostering a spirit of hustle and teamwork, all while achieving exceptional results.
Finance Manager
The Car Group
West Covina, CA
04.2017 - 03.2018
- Competitive producer at a 600 car superstore working positively and effectively in team-based environments.
- Boosted store revenue by selling ancillary products while receiving the highest customer satisfaction scores on the team.
- Counseled customers on credit, including how to improve, and secured loan financing with automotive lender partners.
- Worked efficiently to prepare necessary state and federal paperwork for consumer automotive loans.
- Gathered necessary customer supporting documents to ensure the processing of the loan.
- Effectively managed the funding of 100 or more car loans per month to maintain a clean CIT.
- Knowledge/Experience with the use of DealerTrack, Routeone, or CUDL.
Senior Marketing Representative
Veritas Auto Finance, LLC
Santa Ana, CA
10.2015 - 04.2017
- In the top 1% of a team of 40 marketing representatives nationwide, and was top marketing representative for the Western Region.
- Managed a portfolio of 20 accounts totaling $70.2 million in sales over 2.5 years.
- Designed and implemented the training course material for a billion-dollar venture capital company.
- Maintained a leadership role overseeing sales forecasting, goal setting, and performance reporting, for a team of 5 marketing representatives in the Western Region.
- Consistently exceeded team sales goals by 30%, generating an excess of $540,000 in revenue per month.
- Held local training for marketing representatives to maximize revenue by utilizing the company's program effectively and efficiently.
Marketing Representative
Veritas Auto Finance, LLC
Santa Ana, CA
07.2014 - 10.2015
- First hire for a start-up auto finance lender that included the former Executive teams of Hyundai Capital and Wells Fargo.
- Presented to Owners and GMs to on program benefits to secure partnerships, and trained Sales Managers and Finance Managers once activated.
- Responsible for business development and retention as well as underwriting, capturing, and funding loans.
- Managed The CAR Group portfolio, building it to its first $1 million in 1.5 months.
- Strategic partner to all levels of dealership management from the General Manager to Finance, responsible for educating on our program and ensuring a strong partnership and profitable portfolio.
Education
Bachelor of Arts - Environmental Studies
University of California, Santa Barbara
Santa Barbara, CA06.2012
Skills
- People Leadership
- Coaching and Mentoring
- Sales Presentations and Training
- Business Development
- Territory Planning
- Territory Account Management
- Communication
- Problem-Solving
- Delivering Results
- Customer Satisfaction and Retention
Timeline
Relationship Manager Coach
Capital One
09.2021 - Current
Relationship Manager
Capital One
03.2018 - 09.2021
Finance Manager
The Car Group
04.2017 - 03.2018
Senior Marketing Representative
Veritas Auto Finance, LLC
10.2015 - 04.2017
Marketing Representative
Veritas Auto Finance, LLC
07.2014 - 10.2015
Bachelor of Arts - Environmental Studies
University of California, Santa Barbara