Alex Koonce
ConnectureDRX
Raleigh,USA
9
years of professional experience
Experienced coordinator with strong focus on team collaboration and achieving results. Skilled in project management, communication, and problem-solving. Known for flexibility with changing needs and reliability in delivering outcomes. Prepared to make significant impact in dynamic environment.
Work History
Customer Success Coordinator
4 Years 5 Months- Managed day-to-day success for 50+ client accounts as primary escalation and coordination point for reporting, data ingestion, platform maintenance, and client relationship management, ensuring consistent service delivery.
- Collaborated with product, engineering, and external stakeholders using Jira to translate customer and Medicare regulatory requirements into actionable workflows, enhancing issue resolution speed and team alignment.
- Facilitated troubleshooting of client data by isolating issues within sites API
- Executed troubleshooting of client data by isolating issues within site APIs, leading to faster resolution of client concerns.
- Worked alongside data exchange systems (Zeilis) in order to ensure accuracy between Medicare carriers and client sites
- Supported the annual implementation projects in alignment with Medicare Enrollment Periods
- Plan and drug compare SAAS tool established as the industry leader in Medicare shopping offering hosted and API solutions to provide a user friendly shopping experience.
Marketing Specialist
7 Months- Coordinated daily communication with 50+ clients to ensure alignment on project goals and timelines
- Planned, built, and executed email and digital advertising campaigns using Mailchimp, Hive, Facebook Ads, Google Ads, and Google Data Studio, driving engagement and reach
- Advised clients on digital marketing strategies to enhance campaign effectiveness
- Web based ticketing box office processing more than 50 million tickets per year while offering event marketing services through website customization, social media pages, email marketing campaigns, and digital advertising.
- Performed website content updates through Wordpress
Campus Manager
1 Year- Managed NC State Campus merchandise sales, design, and delivery to enhance brand visibility and engagement
- Acted as liaison between graphic designers and client's vision
- Sustained client relationships while expanding client base by 10+ through targeted outreach
- Developed partnerships with campus clubs to provide high-quality merchandise. that collaborates with on-campus organizations and clubs to deliver high quality custom designs.
Education
Bachelor of Arts - Communication
Skills
Postman API
API troubleshooting
Data analysis
Jira ticket management
Project management
Client relationship management
Data retrieval
MS office
Multitasking and organization
Timeline
Customer Success Coordinator
ConnectureDRX
03.2022 - CurrentRead More
Marketing Specialist
Etix
08.2021 - 03.2022Read More
Campus Manager
University Tees
01.2018 - 01.2019Read More
North Carolina State University
Bachelor of Arts from Communication
Read More